Front Desk Agent

About the Role

As a Front Desk Agent at Fairmont Pacific Rim in Vancouver, you will be the first point of contact for guests and will help shape their experience from arrival to departure. The role focuses on delivering polished, personalized service and ensuring every guest enjoys a smooth and memorable stay.

Why This Opportunity Stands Out

• Join a forward-thinking hotel in Vancouver, a city known for its beauty and vibrancy, and a workplace recognized as a Great Place to Work.
• Be part of the first hotel in North America to earn Single-Use Plastic Free Certification.
• Earn a competitive wage of $32.55 per hour.
• Grow your career within Fairmont Pacific Rim and across the wider global network.
• Receive a complimentary meal through the colleague dining program.
• Access the Pacific Northwest Food & Beverage Discount Program, with 50% off at participating dining venues in Vancouver, Victoria, and Whistler.
• Use the travel reimbursement program for a TransLink monthly pass.
• Enjoy a benefits package that may include health, paramedical, dental, vision, life, and disability insurance for eligible employees.
• Be eligible for a company-matched pension plan and the Group Registered Retirement Savings Plan where requirements are met.
• Receive a complimentary hotel stay for newly hired employees, including breakfast for two, through the BE OUR GUEST program.
• Take part in sustainability, charitable, and community-focused initiatives.
• Benefit from world-class training, leadership development, and career growth opportunities across a global hospitality network.
• Work with a diverse, energetic team in a luxury environment where each day is different.
• Access discounted room rates at Fairmont hotels worldwide, along with special rates at other Accor properties.

Key Duties

• Welcome guests, complete check-ins, respond to requests, and handle account settlement with a high standard of service.
• Add a personal touch to the guest experience by anticipating needs and going beyond routine service.
• Actively present hotel facilities and identify chances to improve the guest stay through upselling.

Candidate Profile

The ideal candidate brings prior hotel housekeeping experience, with supervisory or team leadership exposure considered an advantage. Success in this role also requires excellent attention to detail, strong communication, organizational and problem-solving abilities, and the confidence to guide and motivate a varied team in a busy setting. Flexibility to work evenings, weekends, and holidays is also important.

Additional Information

You will be joining a supportive and engaging workplace where colleagues are valued and encouraged to grow. The housekeeping team at Fairmont Pacific Rim works together to uphold luxury standards and deliver exceptional service.

To be considered, you must already have legal permission to work in Canada, as the hotel cannot help with Canadian work authorization.

Diversity & Inclusion

The employer is committed to building an inclusive workplace and to attracting, hiring, and advancing talent from diverse backgrounds.

About the Employer

The organization is part of a global hospitality group that emphasizes individuality, learning, growth, and purpose-driven work. Employees are encouraged to explore career paths and contribute to the future of hospitality.

Values

The brand encourages people to be themselves, do meaningful work, challenge outdated norms, and help shape what comes next in hospitality.