Front Desk Supervisor

About the Role

Dreamscape Hospitality is hiring a Front Desk Supervisor for its Rooms department in Lafayette, LA. In this non-exempt role, you will lead front desk operations, support guest satisfaction, and guide a team of front desk agents. The position focuses on delivering smooth arrivals and departures, maintaining service standards, and keeping the front office running efficiently.

Key Responsibilities

• Direct and support front desk team activities, including work schedules, onboarding/training, and ongoing performance oversight.
• Manage check-in and check-out procedures so guests are served quickly and professionally.
• Respond to guest concerns and complaints with speed and care.
• Keep guest information accurate and oversee cash handling as well as card-based transactions.
• Work with other hotel departments to create a seamless guest experience.
• Maintain a tidy, orderly, and well-presented front desk area.
• Assist with hotel marketing and promotional activities when required.
• Follow hotel policies and procedures, including safety and security expectations.

Qualifications

• High school diploma or an equivalent qualification is required; hospitality management education is an added advantage.
• Prior experience in hotel front desk operations or in a supervisory capacity is preferred.
• Strong verbal and interpersonal communication skills.
• Ability to manage several tasks at once in a busy, fast-moving environment.
• Good problem-solving ability and strong attention to detail.
• Comfort using hotel management systems and Microsoft Office tools.

Physical Requirements

• Must be able to remain standing or seated for extended periods.
• Should be able to lift and carry items weighing up to 25 pounds.
• Must be able to perform repetitive tasks.

Compensation

Pay is competitive and will depend on relevant experience.

Equal Opportunity Employer

Dreamscape Hospitality is committed to an inclusive workplace and considers all applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.

Additional Information

This job summary is not exhaustive. The direct supervisor may assign other reasonable business duties, and additional role details may be provided as needed. Dreamscape Hospitality may also update the job description, duties, responsibilities, and working hours based on business needs.