Guest Experience Executive

About Pullman Singapore Orchard

Pullman Singapore Orchard is a dynamic 5-star hotel that integrates fashion-inspired design, vibrant dining, wellness, and unique urban beach club settings. It offers a contemporary hospitality experience blending culture, flavor, and connection, empowering teams to deliver personalized and progressive service that creates memorable guest moments.

Role Overview

The Guest Experience Executive manages operations of the Executive Club Lounge, ensuring exceptional hospitality through F&B and Concierge services to deliver a seamless and memorable guest journey from arrival through departure.

Key Responsibilities

• Lead and oversee a team of Guest Experience Executives to provide personalized care at the Heart of House during guest visits.
• Ensure the smooth coordination of the guest experience processes at Pullman Singapore Orchard.
• Maintain flawless presentation and uphold the reputation of the hotel's services, products, and personnel.
• Anticipate and fulfill guest requests to deliver exceptional, personalized experiences.
• Collaborate with all departments to guarantee seamless service delivery.
• Undertake any additional duties as assigned.

Qualifications and Experience

• Minimum "O" level educational qualification.
• Proficient written and verbal communication skills in English, with the ability to converse in a second language.
• Strong understanding of Heart of House and Guest Services operations.
• Experience in supervisory tasks such as rostering, room assignments, order requisitions, basic training, and coaching.
• Effective multitasking and time management capabilities.
• Problem-solving skills and decision-making ability.
• Familiarity with Opera Property Management System (PMS).

Additional Information

• Excellent interpersonal skills and sensitivity to the needs of guests and colleagues.
• Capable of training and motivating team members while fostering team cohesion.
• Detail-oriented with a service mindset and approachable demeanor.
• Ability to work efficiently under pressure, using sound judgment to resolve issues.
• Strong organizational skills to prioritize work and delegate effectively.
• Self-driven with initiative in a fast-paced environment.
• Maintain confidentiality and security of guest and hotel information.
• Computer literate with proficiency in property management systems.
• Adaptable and responsive to change.