Guest Service Agent - Arabic Speaker

Role Overview

Become an integral member of The Chedi Al Bait hospitality team in Sharjah as a Guest Service Agent. This onsite front office position involves delivering personalized, professional assistance to guests from arrival through departure, upholding the premium standards of luxury hospitality.

Key Responsibilities

• Greet and assist guests warmly and professionally during their check-in and check-out processes.
• Manage room bookings, guest registration, billing, and payment tasks efficiently.
• Address guest questions, demands, and issues promptly and courteously.
• Possess thorough knowledge of hotel offerings, including room types, amenities, promotions, and nearby attractions.
• Collaborate with various departments such as Housekeeping, Concierge, and Engineering to provide seamless guest experiences.
• Handle guest complaints tactfully, escalating complex matters to supervisors or managers as needed.
• Keep guest information accurate, confidential, and secure at all times.
• Reconcile cash transactions and compile daily financial reports following hotel regulations.

Requirements

• Experience working in a luxury or high-end hospitality setting.
• Strong verbal and written communication skills.
• Excellent customer service aptitude and problem-solving capabilities.
• Competent with reservations, check-in/check-out systems, and billing procedures.
• Capacity to operate effectively in a dynamic environment with multiple tasks.
• Attention to detail and dedication to exceptional guest service standards.
• Professional grooming and appearance aligned with hotel policies.
• Availability to work various shifts, including weekends, holidays, and nights.
• Positive demeanor, collaborative spirit, and strong interpersonal relations.

Benefits

• Attractive and competitive compensation package.
• Access to training programs and career development.
• Uniform and meals provided during work hours.
• Growth opportunities within an established hospitality group.
• A friendly and supportive team atmosphere.