Housekeeper (Frasers Residence Orchard)

Role overview

This position is responsible for keeping guest apartments clean, neat, and comfortable so that resident expectations are consistently met or exceeded.

What you will do

• Clean and inspect the number of apartments assigned by the Housekeeping Supervisor.
• Follow the correct procedures to make sure rooms meet standards for cleanliness, amenities, and placement of literature.
• Notify the Housekeeping Supervisor or Engineering team about missing items, damage to linen, furniture, fixtures, or equipment, and any maintenance issues.
• Support day-to-day housekeeping operations by refilling guest amenities, F&B items, bathroom supplies, and other guest provisions.
• Check that housekeeping equipment remains in proper working order.
• Carry out the CARE Programme for apartments allocated by the supervisor.
• Handle storeroom organisation and stock issuance as assigned.
• Respond to residents’ requests in a prompt and helpful manner.
• Assist with monthly linen stock counts in the assigned area.
• Manage the storage and release of linen and uniforms.
• Swap apartment linen and employee uniforms according to the established standards.
• Request laundry supplies and materials and maintain usage records.
• Receive, verify, record, and deliver guest laundry according to required standards.
• Ensure the laundry contractor maintains cleanliness standards and completes work within deadlines.
• Sort, count, and document linen and soiled items.
• Inspect washed items to confirm they are clean and usable.
• Take on other related duties as required.

Requirements

• Higher secondary education or an equivalent level of schooling.
• At least 1 year of housekeeping experience.
• Comfortable working with minimal supervision while maintaining strong performance.
• Able to follow instructions accurately.
• Strong customer service, communication, and interpersonal skills.

About the workplace

Frasers Property values an inclusive and collaborative environment where diverse perspectives are welcomed. The organisation aims to create safe, respectful places where people can be authentic and supported to do their best work.