International Voice Process Technical/Customer Support

About the Company

Sutherland is a worldwide business and digital transformation company focused on creating better customer journeys and operational outcomes. Backed by more than 35 years in the industry, it combines domain expertise, optimization know-how, proprietary and partner technologies, and advanced capabilities across AI, automation, analytics, and digital services. The organization serves leading brands in healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail. It is known for an agile approach, integrity, and disciplined execution, and operates with a global workforce of 40,000 employees.

Role Overview

The company is looking for immediate joiners for an International Voice Process role in technical/customer support. This position is well suited to fresh graduates who are interested in customer service and can communicate confidently in English.

Key Responsibilities

• Answer inbound calls from international customers and assist them professionally.
• Support customers with technical issues and help close queries effectively.
• Provide a strong customer experience with timely and quality service.
• Keep customer interaction details updated and accurate in records.

Eligibility Criteria

• Freshers may apply.
• Candidates should have strong spoken and written English communication.
• Good speech clarity and problem-solving ability are important.
• A customer-first attitude and willingness to learn are expected.
• Applicants should be able to join by April.
• Any graduate can apply.

Shift and Work Arrangement

• The job follows a 5-day working schedule with rotational shifts and rotational weekly offs.
• Work will be from office.
• Most shifts will be during night hours.
• Two-way cab facility is available up to a 25 km radius, depending on shift timing.

Work Location

Sutherland A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai, opposite Perungalathur Railway Station.

Selection Process

• HR interview as a walk-in round.
• SD panel interview.
• Voice assessment.

Important Notice

Sutherland does not request any payment or favor in return for employment opportunities. Any suspicious activity should be reported to the provided talent acquisition helpdesk email.