IT Support Specialist

Role Summary

Join AP Projects & Infrastructure as an IT Support Specialist based in Singapore, working full-time onsite during weekdays from 9am to 6pm. This role involves delivering technical assistance to employees by diagnosing and resolving issues related to IT systems, hardware, and office equipment.

Key Responsibilities

• Provide technical support addressing problems with computers, printers, scanners, and networking hardware.
• Collaborate closely with HR to manage the issuance and return of IT equipment for onboarding and offboarding staff members.
• Track and coordinate support tickets with external vendors to ensure prompt issue resolution.
• Install, set up, and configure hardware and software, including systems, networks, printers, and scanners.
• Perform routine monitoring of network performance and safeguard data security.
• Execute equipment repairs and replacements to reduce service disruptions.
• Maintain comprehensive logs of hardware inventory and software licensing.
• Support various applications such as InfoTech HR System, Microsoft platforms, AutoCAD, and ERP software.
• Carry out additional IT-related duties as required.

Candidate Requirements

• Possess a local diploma or an equivalent qualification in information technology.
• Have between one and two years of relevant experience, though recent graduates are welcome to apply.
• Demonstrate strong technical troubleshooting capabilities and a proactive approach to problem solving.
• Knowledge of InfoTech HR System, Microsoft Office suite, AutoCAD, and ERP systems is an asset.
• Exhibit effective organizational skills capable of juggling multiple tasks.
• Communicate clearly and effectively with cross-functional teams and external vendors.

Work Schedule

Monday through Friday, 9am to 6pm.