Junior Engineer - Global Network Operations

About Tata Communications

Tata Communications is pioneering the future of connectivity with advanced innovation and intelligence. Our capabilities span Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services, all aimed at crafting the next generation of communication technologies.

Role Overview

The Subsea Network Operation Center (NOC) Engineer is charged with ensuring seamless 24/7 operation and upkeep of submarine cable networks. This operational position involves close adherence to guidelines and may require guidance to guarantee quality performance results.

Key Responsibilities

• Comprehensive understanding of subsea cable systems, related technologies, vendors, and network management systems.
• Maintain continuous equipment and traffic uptime for the submarine cable network.
• Perform monitoring of network traffic, analyze faults, handle complaints, and resolve issues.
• Coordinate with Cable Landing Stations (CLS) to troubleshoot and rectify network faults.
• Execute preventive and corrective maintenance as per JSMD procedures.
• Manage both scheduled and unexpected operational activities, providing regular updates to relevant teams.
• Collaborate effectively with internal customers, consortium members, CLS, and vendors to solve system problems.
• Handle circuit provisioning tasks — including activation, deactivation, and testing — in liaison with CLS teams.
• Test and maintain restoration routes to guarantee readiness for network recovery situations.
• Prepare, analyze, and submit detailed equipment and network performance reports to the consortium on schedule.
• Coordinate cable failure repairs and traffic restoration aligned with JSMD guidelines.
• Resolve equipment and network issues by implementing corrective measures recommended by vendors.
• Manage installation and upgrade processes for network infrastructure.
• Ensure compliance with processes aimed to meet or exceed SLAs and KPIs, maintaining high customer satisfaction through optimum network functionality.
• Maintain and manage network tools and equipment: administration, upgrades, and troubleshooting.
• Support installations for both new and existing projects, involving termination, testing, labeling of cables, and hardware setups.
• Conduct regular network vulnerability assessments, including servers, applications, and operating systems.
• Perform scheduled network security audits and vulnerability scans, compiling and tracking findings for reports and metrics.
• Manage timely upgrades of operational tools and associated documentation, including standard operating procedures.

Performance Metrics (KPIs)

• Network traffic uptime
• Equipment availability and uptime
• Provisioning, managing, and restoring network traffic flows
• Preventive maintenance of both network and wet segments
• Fault and complaint management efficiency
• Alarm monitoring and network performance management