Lead Management Specialist

About the Role

Emirates Zone, located in Abu Dhabi, UAE, is seeking a Lead Management Specialist to join their expanding team. This role involves handling incoming sales leads, ensuring CRM data integrity, qualifying potential clients, assigning leads to sales personnel, and monitoring follow-up activities to enhance conversion rates.

Key Responsibilities

• Handle and assess incoming leads from diverse sources.
• Keep customer information up-to-date and accurate within the CRM system.
• Distribute leads to the correct sales consultants for action.
• Track follow-up schedules and responsiveness.
• Collaborate closely with the sales team to guarantee prompt customer interactions.
• Generate daily and weekly reports analyzing lead performance.
• Maintain clean data by identifying and removing duplicate records.

Qualifications and Requirements

• A minimum of two years' experience in lead management, CRM administration, sales coordination, or customer service.
• Familiarity with CRM platforms such as Zoho, HubSpot, Salesforce, or equivalents.
• Excellent organizational capabilities and communication skills.
• Proficient in Microsoft Excel and the broader MS Office suite.
• Ability to thrive in a dynamic environment with meticulous attention to detail.
• Exposure to sectors like Business Setup, PRO Services, Corporate Services, Banking, or Real Estate is considered beneficial.

Why Work with Emirates Zone?

• Opportunities for career advancement.
• A professional and cooperative workplace atmosphere.
• Attractive salary package and employee benefits.
• Engagement with a leading provider of business setup and PRO services in the UAE.