Loan Associate

Overview

This role is for a Loan Processing Associate at Dexian, based onsite in Billings, MT, for a contract duration of 12 months. The position offers a pay rate between $18 and $21 per hour with working hours from 9am to 5pm. There is potential for contract extension and possibility for conversion to full-time employment.

Key Responsibilities

• Deliver excellent customer service by handling inquiries related to liens, titles, insurance, and associated services.
• Investigate and resolve title issues, customer complaints, and concerns ensuring adherence to company policies and regulatory standards.
• Respond to customer requests about title processing, lien perfection, insurance requirements, and other operational tasks.
• Collaborate with customers, dealerships, Department of Motor Vehicles (DMV) offices, and partners to address title and insurance-related requirements and resolve deficiencies.
• Conduct research to resolve discrepancies and concerns related to titles in a timely and professional manner.
• Keep accurate and detailed documentation of all customer interactions, inquiries, complaints, and corrective actions.
• Provide regular updates on account status and title-related matters to customers and stakeholders.
• Assist with additional title and customer service activities as needed to support department objectives.

Qualifications and Requirements

• Minimum of a high school diploma or its equivalent is necessary.
• Preference for candidates with 5 to 7 years of experience in customer service or a related field.
• Experience in title processing, vehicle finance, or comparable operational settings is advantageous.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and a commitment to customer satisfaction.
• High attention to detail and effective organizational capabilities.
• Capability to work independently, prioritize workload, and manage time efficiently.
• Accurate record-keeping of customer interactions.
• Proficiency with Microsoft Office suite (including Outlook) and data entry software.

Additional Information

• Interview Process: Initial interview will be conducted with the hiring manager.
• Banking experience is considered a plus but not mandatory.