Nurse Manager - Remote (RN Compact License Required)

Job Overview

Call 4 Health is seeking an experienced Nurse Manager to lead the Nurse Triage team in delivering top-quality patient care and ensuring operational excellence in a remote telehealth setting. The position requires a Registered Nurse (RN) with expertise in triage, leadership experience, and a proven ability to maintain strict healthcare compliance and staff performance optimization.

Key Duties and Responsibilities

• Manage the day-to-day operations of the medical call center, maintaining efficient workflows aligned with organizational policies.
• Design and execute strategies to enhance service quality, patient outcomes, and client satisfaction.
• Monitor and analyze performance indicators to meet service level agreements (SLAs).
• Partner with IT and technical teams to ensure smooth call center functionality and promptly resolve any technical issues.
• Enforce proper triage protocols to correctly direct patients to the appropriate care levels.
• Lead, coach, and supervise nursing and support staff, fostering professional growth and development.
• Organize staff training sessions to strengthen clinical skills and communication.
• Manage workforce scheduling to guarantee adequate coverage of call center demands.
• Conduct performance reviews, deliver constructive feedback, and implement necessary corrective measures.
• Create a positive and accountable work culture that encourages teamwork and continuous improvement.
• Ensure all patient care practices comply with clinical guidelines and regulatory standards.
• Evaluate calls and interactions to maintain quality, compliance, and patient satisfaction benchmarks.
• Handle patient complaints and issues with promptness and professionalism.
• Ensure adherence to HIPAA and other applicable state and federal healthcare regulations.
• Serve as an effective liaison among the call center, clients, and external stakeholders.
• Communicate regularly with company executives, medical directors, and operational teams to synchronize strategies and goals.
• Prepare reports on performance metrics, patient feedback, and operational efficiency.
• Participate actively in organizational meetings, strategy development, and policy formulation.

Qualifications and Skills

• Bachelor’s degree in Nursing (BSN) is required; Master’s degree in Healthcare Administration (MHA) or Nursing (MSN) is preferred.
• Active Registered Nurse (RN) license with compact privileges is mandatory.
• At least five years of experience in nursing triage, including a minimum of two years in a management or leadership role.
• Prior experience in a telehealth or call center environment is advantageous.
• Strong leadership capabilities with effective team management skills.
• Excellent communication and interpersonal abilities, including conflict resolution.
• Proficient in call center technologies, electronic medical records (EMRs), and telehealth platforms.
• Ability to analyze data, track key performance indicators, and drive continuous improvement.
• Comprehensive understanding of healthcare regulations, HIPAA compliance, and patient care best practices.

Physical and Work Environment Requirements

• Capability to sit for extended periods while actively listening and engaging with calls.
• Occasional standing and manual usage of office equipment.
• Normal hearing range sufficient for headset use.
• Good vision for screen and document reading.
• Remote work setup compliant with HIPAA standards with necessary space and reliable broadband internet access.
• Participation in virtual meetings via phone or video conferencing.
• Ability to manage stress and adapt to fast-paced and changing work environments.
• Maintain professional relationships with diverse individuals.

Benefits

• Competitive salary with performance-related bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and recognized holidays.
• Options for retirement plans.
• Fully remote work arrangement.

Additional Information

This role involves close collaboration with internal teams and clients to deliver outstanding telehealth services. The job description is subject to modifications based on department, client, or company needs without prior notice.

Location: Remote position within Florida, USA.