Office Administrator/Receptionist

About the Company

Info-Tech Research Group provides unbiased, actionable research and expert consulting to support CIOs, IT professionals, and organizations in aligning technology initiatives with business goals. Serving over 30,000 members, the company partners with clients globally to facilitate better decision-making and tangible results in IT strategy and operations.

Why Work With Us?

• Consistent double-digit growth each year, including during challenging economic climates.
• Ranked among the top companies to work for in Canada.
• An entrepreneurial culture centered on professional advancement and personal growth.
• Financial assistance for ongoing professional development and training.

Role Overview

This in-office role in Toronto places you at the frontlines of our organization, acting as the primary point of contact for all visitors, calls, and internal office needs. As the first person guests, partners, and candidates see, you set the tone for their experience and ensure office operations run smoothly by triaging communications, managing logistics, and taking quick initiative to solve issues.

Main Responsibilities

• Handle all incoming phone calls, assessing priority, and directing them efficiently without missed connections.
• Manage the flow and security for in-office visitors, ensuring a welcoming and professional first impression.
• Log, monitor, and resolve support tickets within agreed timeframes.
• Coordinate meeting logistics, from booking rooms and sending invites to preparing physical setups for timely starts.
• Address and resolve office issues as they arise, such as catering hiccups, room malfunctions, or courier issues.
• Oversee the procurement process for office supplies, including placing orders and tracking invoices to Finance.
• Assist in organizing internal events, handling arrangements for food, drinks, and setup.
• Accurately receive, record, and dispatch packages and couriers with precision and time efficiency.
• Cultivate strong working relationships internally and with external business partners.

Required Experience and Education

• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint in a dynamic office setting.
• Background supporting staff in a high-activity workplace.
• Comfortable handling frequent calls, walk-in inquiries, and urgent requests.
• Demonstrated organizational skills and ability to follow through under pressure.
• Completion of post-secondary education and prior related office administration experience.
• Experience coordinating projects or providing direct assistance across departments.

Language Proficiency

Fluency in French, Spanish, or German is considered an asset to better serve a diverse international client base.

Diversity & Inclusion Commitment

Info-Tech Research Group is committed to creating a diverse workplace and treats all applicants fairly, regardless of race, gender, sexual orientation, disability, veteran status, or any other protected characteristic. Accommodations are available upon request during the recruitment process.