Office Coordinator

About the Company

Braintrust is a platform focused on agent observability, utilizing intelligent analysis of agent traces to highlight critical patterns. This enables teams to gain clear insights into agent behavior in production environments and provides tools to enhance performance. Notable users include teams from Notion, Stripe, Box, OpenAI, and Cloudflare, who rely on Braintrust for tracing agents, identifying issues in observability data, and conducting evaluations to improve outcomes.

Role Overview

The Office Coordinator will serve as the welcoming face and organizational anchor of Braintrust’s San Francisco office. This on-site role requires ensuring the office environment is inviting, clean, and fully prepared for daily operations. The individual will interact with employees, candidates, guests, and vendors, maintaining a high level of hospitality and operational excellence.

Key Responsibilities

• Open and close the San Francisco office each day, ensuring cleanliness, warmth, and readiness for team members.
• Manage the front desk experience by greeting and assisting guests, job candidates, vendors, and employees, fostering a friendly atmosphere.
• Handle mail, deliveries, packages, office supply orders, and respond efficiently to routine office requests.
• Conduct regular office inspections to proactively identify and resolve potential issues.
• Maintain kitchens, conference rooms, common areas, storage, and employee spaces, ensuring they are stocked, clean, and organized.
• Collaborate with service providers such as porters, cleaners, building management, and vendors related to lunch, snacks, and plants to ensure tasks are completed satisfactorily.
• Troubleshoot common office equipment and infrastructure challenges including audiovisual systems, printers, access controls, coffee machines, and catering concerns.
• Assist in organizing team events, happy hours, lunches, celebrations, and other activities that promote team bonding.
• Support onboarding processes by coordinating seating, desk preparation, access, swag, supplies, and liaising with People Operations, Recruiting, IT, and building management.
• Contribute to office moves, expansion initiatives, and workplace enhancement projects as needed.

Qualifications

• Previous experience in office coordination, hospitality, reception, event management, customer service, or similar roles focused on optimizing guest and employee experience.
• A warm, polished, and approachable demeanor with a talent for making individuals feel welcomed.
• A proactive mindset with ownership instincts, demonstrated by prompt follow-through on identified needs.
• Strong organizational skills, capable of managing recurring duties, vendor communications, supply monitoring, reminders, and other detailed responsibilities.
• Clear and proactive communication style to keep stakeholders informed and reduce uncertainty.
• Comfortable engaging via Slack and ensuring timely completion of tasks and communication loops.
• Sound judgment to prioritize urgent matters, decide when to escalate, and maintain composure under simultaneous demands.
• Familiarity with communication and office technologies such as Slack, Notion, Google Workspace, Zoom, calendar systems, spreadsheets, AV equipment, and printers.
• Demonstrates curiosity and practical thinking by asking insightful questions without overcomplicating straightforward solutions.
• Possesses low ego, high energy, and enthusiasm for team connectivity and collaboration.

Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Daily provision of lunch, snacks, and beverages.
• Flexible vacation and time off policies.
• Competitive salary package including equity options.
• Stipends for Wifi and cellphone expenses.

Equal Opportunity

Braintrust is committed to providing equal employment opportunities to all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.