Job description

About the Role

AMMO NYC is seeking a meticulously organized and proactive Operations & Customer Support Coordinator to join their team remotely, with an expectation to attend quarterly in-person meetings. This position requires an individual who is dependable, highly responsive, and comfortable managing responsibilities independently within a systems-oriented environment.

Key Responsibilities

Respond promptly and professionally to customer emails maintaining alignment with a premium, detail-focused brand voice.
Address customer inquiries regarding product usage, orders, shipping, and tracking.
Manage order adjustments including address changes, application of promo codes, gift card usage, and general support.
Escalate customer service issues as necessary.
Generate weekly inventory reports via Shopify and identify low stock or reorder requirements.
Maintain organized, accurate product and order data.
Assist company leadership in operational reporting and analysis tasks.
Support email marketing efforts by monitoring campaign performance, identifying issues or opportunities for improvement, and aiding daily marketing activities in coordination with the marketing team.

Preferred Qualifications and Skills

Exceptional written communication skills tailored for email correspondence.
Highly organized, detail-oriented, and self-motivated with the ability to manage priorities and work autonomously.
Quick proficiency with new software and technological systems.
Problem-solving mindset, enjoying independent resolution of challenges.
Experience with Shopify and Klaviyo or similar email marketing platforms is strongly favored.
Background in customer service, e-commerce, or operations management.
Interest in the automotive or car care industry is advantageous but not mandatory.

Application Process

Applicants are requested to submit a resume accompanied by a brief cover letter detailing how their organizational skills, customer communication experience, and ability to support a fast-paced business make them a suitable candidate for this role.