Operations Manager

About the company

FedEx is a global organisation focused on connecting people, businesses, and communities through logistics and delivery solutions. The company describes itself as a large team of more than 500,000 employees worldwide, working toward the same goal of creating outstanding customer experiences and shaping what comes next.

The role sits in a culture that emphasizes growth, adaptability, innovation, and long-term career development. FedEx highlights a people-first environment where employees are expected to feel respected, supported, and empowered to take ownership of their work and contribute to business results.

Values and culture

FedEx says its culture is built around five shared commitments: caring for one another, doing good, owning exceptional performance, driving business results, and creating what comes next. The company also notes recognition in global awards, including long-standing inclusion in FORTUNE’s “World’s Most Admired Companies” and being named one of the World’s Most Ethical Companies® in 2023.

Role overview

As an Operations Manager, you will be responsible for shaping, improving, and governing logistics processes across pick-up and delivery, sorting hubs, ramp operations, and related network interfaces. The core objective of the position is to make shipment movement more efficient, dependable, and cost-effective from origin to final delivery.

You will work in environments such as logistics, warehousing, supply chain, e-commerce fulfilment, manufacturing, or transportation, and will be expected to improve workflows, plan capacity, and support scalable operations. The role also involves oversight of a team of roughly 20 to 30 people handling process support, coordination, analytics, and operational tracking.

Key responsibilities

• Lead process-engineering and continuous-improvement work across pick-up and delivery, sorting, ramp, and linehaul interface activities.
• Review and redesign logistics workflows to improve speed, accuracy, efficiency, and cost outcomes.
• Create, refine, and standardize SOPs, process controls, and operating methods across logistics points.
• Track operational KPIs such as service level, transit time, throughput, cost performance, and loss/damage, then turn findings into improvement plans.
• Pinpoint bottlenecks in sorting, routing, dispatch, and ramp-handling activities and implement durable fixes.
• Support capacity planning and resource allocation, including manpower planning, equipment use, and volume balancing.
• Strengthen network efficiency and routing approaches across first mile, hub operations, and linehaul integration.
• Build and maintain dashboards, reporting mechanisms, and analytics tools for performance management.
• Drive improvement programs using Lean, Kaizen, and Six Sigma-style methods where relevant.
• Maintain adherence to safety, quality, and governance requirements across operations.
• Work closely with cross-functional teams to align service, cost, and scalability goals.
• Assist with documentation, standardization, and capability-building initiatives.

Requirements

• A bachelor’s degree in Industrial Engineering, Process Engineering, Supply Chain, Business Administration, or a related discipline is required.
• At least 5 years of experience in logistics, warehousing, manufacturing, supply chain, e-commerce fulfilment, or transportation settings is expected.
• Strong experience in process improvement, industrial engineering, or operational excellence work is needed.
• Prior exposure to large-scale logistics operations such as pick-up and delivery, sorting hubs, fulfilment centres, or transportation networks is important.
• A solid understanding of end-to-end logistics flow, including first mile, middle mile, and last mile, is required.
• The role calls for strong analytical ability, process mapping skills, and structured problem-solving.
• Experience managing KPIs, improving performance, and working with operational analytics is needed.
• Knowledge of Lean, Six Sigma, or similar continuous-improvement methods is an advantage.
• You should have strong stakeholder-management and cross-functional collaboration skills.
• Excellent communication and structured thinking are essential.

What you can expect

• An attractive compensation package that includes a contractual bonus and tuition assistance.
• Career advancement opportunities through internal promotions, job rotations, training, leadership programmes, and cross-functional projects.
• 24/7 access to learning platforms at no additional cost.
• Work-life balance support, including a hybrid working arrangement with work-from-home and office-based work.
• Health and wellness support, employee assistance resources, and recognition programmes.
• Special employee discounts on shipping, travel, and other offerings.

Additional information

FedEx encourages candidates who are resilient, solution-oriented, and willing to take responsibility to apply. The company emphasizes ownership, smart problem-solving, and going beyond expectations to deliver results. The role is based in Singapore and is described as a full-time onsite position, with hybrid work support mentioned among the employee benefits.