Operations Support Agent (Associate/Base/Senior)

Role Overview

This position supports day-to-day operational activity in Singapore, with a focus on service assurance, customer service, administrative assistance, operations coordination, and reporting.

Core Functions

• Help maintain service assurance standards across operational workflows.
• Support customer-facing service activities and issue handling.
• Provide administrative and general support for the operations team.
• Assist with routine operational tasks to keep work moving smoothly.
• Prepare and maintain reports as required.

Education and Experience

A secondary school education, or an equivalent qualification, is required. The role calls for between two and four years of relevant work experience.

Employer Values

The company follows a people-first approach and is committed to fair treatment, equal opportunity, and an inclusive workplace. Hiring decisions are made without discrimination based on age, race, color, national origin, genetics, religion, gender, marital status, pregnancy or childbirth-related conditions, disability, or other legally protected characteristics.

About the Company

The employer is a global express transportation organization operating in more than 220 countries and territories. It is widely recognized as one of the world’s leading logistics brands and is known for delivering transportation and business solutions worldwide.

Philosophy

The company operates on a People-Service-Profit philosophy, which emphasizes taking care of employees so they can deliver excellent service to customers and help strengthen the business. Profits are reinvested into the organization and its people to support long-term success and innovation.

Culture

The workplace culture is built intentionally through everyday behaviors and actions across global teams. The organization values teamwork, innovation, service quality, and employee contributions as key drivers of its growth and differentiation.