Patient Access Scheduling Representative

About the Client

The hiring organization is a faith-driven nonprofit health system that supports more than 100 communities throughout the West Coast and Hawaii. With 440+ care locations, including 27 acute care facilities, it delivers care through hospitals, clinics, home health, and hospice services. Built on Adventist values, the system serves both rural and urban populations with a mission centered on health, wholeness, and hope.

About the Role

The Patient Access Scheduling Representative helps keep patient flow organized by handling scheduling and access-related tasks. The role ensures appointments are booked correctly, patients receive the right preparation details, and insurance coverage and authorization needs are checked in advance, helping create efficient operations and a smooth patient experience.

Key Responsibilities

• Book, confirm, and update patient appointments according to team procedures.
• Share pre-service instructions so patients know how to prepare.
• Work with referring and ordering providers to coordinate the right services.
• Collect and maintain demographic, insurance, and billing details for accurate registration.
• Check insurance eligibility and determine whether prior authorization is needed.
• Verify patient identity and ensure the correct Medical Record Number is assigned.
• Make sure orders, authorizations, lab results, and other required documents are complete.
• Request outside medical records when they are needed for scheduled care.
• Provide strong customer service to patients, providers, and internal teams.
• Handle patient and provider messages quickly and accurately.
• Assist clinicians, technologists, and colleagues with scheduling and access support.
• Carry out additional duties as assigned.

Requirements

• High school diploma, GED, or an equivalent qualification is required.
• An associate degree or technical degree in business, or similar relevant experience, is preferred.
• At least 1 year of customer service experience is required, ideally in healthcare or another service-focused setting.
• At least 1 year of experience in Patient Access, Revenue Cycle, a physician’s office, healthcare insurance, or a related area is required.

Compensation

The compensation package for this role will depend on the candidate’s background, skills, and other relevant factors.

Equal Opportunity

The employer is committed to equal opportunity and inclusive hiring. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

This opportunity is being shared by a recruitment service and is not being offered by the employer of record. Candidates are expected to complete their application directly through the hiring organization’s career page or applicant tracking system.