Patient Scheduling Representative

Role Overview

The Patient Scheduling Representative is responsible for interacting with patients and healthcare provider offices via phone and messages to arrange patient appointments. This role involves executing accurate administrative tasks essential for scheduling, such as handling inbound and outbound communications, managing work queues, selecting appropriate appointment slots, and inputting patient demographic and insurance data.

Serving as a crucial link between patients, healthcare professionals, and the community, this position demands outstanding interpersonal and communication capabilities to deliver superior customer service. The representative functions in a call center environment managing high volumes of communication, coordinating with clinical staff in outpatient and physician practices, and completing designated task-oriented activities. Operates in a dynamic, fast-paced, and metrics-focused setting.

Department Background

WakeMed Health & Hospitals, established in 1961, is a premier healthcare provider serving Wake County, dedicated to enhancing community health with compassionate and exceptional care.

Additional Information

• Equal Opportunity Employer
• Licensure: Not applicable

Qualifications

• Minimum education requirement is a High School Diploma or equivalent
• Preference for candidates with at least one year of experience in customer service