Patient Services Coordinator

About US Fertility

US Fertility is a leading network of physician-led fertility centers dedicated to transforming reproductive medicine. Our mission centers on building families and futures, offering hope and compassionate care while continuously advancing patient experience and medical research. Through our extensive national presence, including RMA of New York, we integrate clinical proficiency, scientific innovation, and empathetic support to impact lives profoundly.

Role Overview

We are seeking a dedicated full-time Patient Services Coordinator at RMA of New York located in Eastside, NYC. This role offers an engaging opportunity to grow professionally within a nationally recognized organization while maintaining direct patient and team assistance.

Work Schedule and Compensation

• Monday to Friday shifts: either 6:30 AM to 3:00 PM or 9:30 AM to 6:00 PM, assigned as per practice requirements
• Weekend rotation includes shifts from 6:45 AM to 12:00 PM or 7:00 AM to 3:00 PM based on need
• Two holidays off annually
• Hourly pay ranges from $17.00 to $19.00, commensurate with experience

Primary Responsibilities

• Engage with patients using polite and effective communication techniques
• Manage front desk operations efficiently
• Handle telephone calls and coordinate appointment scheduling
• Prepare patient charts accurately, ensuring proper documentation
• Collect payments from patients at service time and confirm insurance details
• Apply sound judgment and proactive initiative consistently
• Maintain a professional, approachable, and outgoing demeanor
• Demonstrate a strong commitment to excellent patient care
• Operate independently and collaborate as a team member

Required Qualifications and Skills

• Minimum education: High School diploma; Associate's or Bachelor's degree preferred
• Proficient verbal and reading communication skills
• Basic computer literacy and familiarity with office equipment
• Experience with Microsoft Office applications
• Previous medical office experience is advantageous; passion for reproductive medicine is essential

Benefits and Perks

• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement plan featuring company matching
• Support for tuition and ongoing professional development
• Opportunities for performance-based bonuses
• Generous paid time off, paid holidays, and parental leave
• Life and disability insurance benefits
• Fertility Discount Program participation
• Employee wellness initiatives and recognition programs

Commitment to Diversity and Career Growth

US Fertility is devoted to fostering an inclusive and equitable workplace that reflects the diverse communities served. We prioritize internal growth and career development to empower employees and support long-term success. Join us in advancing reproductive healthcare during an exciting period of growth and innovation.