Post Office Manager

About the Role

Join a locally owned and operated Shoppers Drug Mart store and contribute to delivering essential health, beauty, and convenience services within your community. This role is pivotal in ensuring customer satisfaction by managing and optimizing the full-service retail postal operations.

Summary

The Post Office Manager is responsible for the organization and delivery of comprehensive retail postal services, including courier items, postal boxes, money transfers, and call-in parcels. The primary goals are to maximize department revenue and ensure exceptional customer satisfaction.

Duties & Responsibilities

• Lead by example, ensuring Post Office staff embody the company's CORE Values.
• Participate in the hiring process by interviewing candidates and making recommendations for final selection.
• Oversee Post Office cashiers to ensure compliance with all Store Standards.
• Provide comprehensive training on job functions and deliver ongoing coaching and guidance to employees.
• Assist in conducting performance reviews for Post Office cashier staff in collaboration with the Front Store Manager (FSM).

Customer Service Excellence

• Guarantee that customer service consistently exceeds expectations.
• Ensure all employees maintain a professional appearance according to the Uniform Policy.

Loss Prevention

• Implement and enforce all loss prevention systems and procedures in accordance with established Standards.
• Adhere strictly to all procedures concerning parcel checks.

Qualifications

The ideal candidate will possess strong capabilities in planning, judgment, and decision-making. This role requires independent thinking and problem-solving skills when addressing customer requests, with decisions guided by the ability to ask pertinent questions to arrive at appropriate solutions. The position demands the ability to execute tasks and achieve goals as set by management.

Experience and Skills

• Previous experience in a retail environment and with cash handling is essential.
• Demonstrated superior interpersonal skills.
• Proven ability in efficient time management.
• Strong verbal and written communication abilities.
• Effective organization and planning capabilities.
• A steadfast commitment to delivering exceptional customer service.

Working Conditions

Candidates must be available to work flexible shifts, which may include evenings and weekends.

Why Work at Shoppers Drug Mart?

Each Shoppers Drug Mart store operates under an Associate-Owner model, offering the unique opportunity to work for a local business owner while benefiting from the backing of a national brand. Employees can enjoy a purchase discount program, flexible and varied scheduling, competitive compensation, and access to online learning through Academy. Take ownership of your role and foster a caring environment for your patients, colleagues, customers, and community. Associate Owners are committed to embracing Canada's diversity, aiming to reflect it in their product offerings, hiring practices, and store culture. Accommodations are available for applicants and colleagues with disabilities upon request. Adherence to legal compliance is a core principle, reinforcing our Code of Conduct and stakeholder expectations.