Product Operations Lead (Fixed-Term)

About One Acre Fund

Established in 2006, One Acre Fund empowers 5.5 million smallholder farmers across nine African countries, home to two-thirds of the continent's farmers. We offer quality farm supplies, seedlings, credit access, agronomic training, and various agricultural services. Our approach typically boosts farmer income and asset value by over 35%, enhancing resilience. Supported by a diverse team of over 9,000 full-time professionals.

Role Overview

This role entails end-to-end ownership of the Product team's operational processes, emphasizing enhancing efficiency through AI integration, managing product tools, refining procedures, and optimizing data use. The role ensures the Product team’s workflows amplify value consistently.

Key Responsibilities

• Manage and administer the Product Department's software suite including Dragonboat, Figma, Matomo, and Notion: handle configurations, user access, licensing, and vendor relations.
• Champion AI adoption to enhance confidence in new feature value and automate operations.
• Develop and standardize roadmaps, workflows, and automations to maintain consistent visibility across Field, HQ, and Corporate Technology teams.
• Provide first-tier support for Product Managers encountering technical challenges with internal tools.
• Collaborate with Product Managers to calibrate product metrics ensuring strategic alignment, automation, and accuracy.
• Audit analytics tools to verify correct event tracking implementation and report data quality concerns to Engineering.
• Oversee comprehensive reporting to highlight crucial insights on product impact and team processes, tracking progress against objectives.
• Support KPI collection and dissemination in collaboration with the Director of Product and Product Managers, aiding team performance monitoring.
• Lead technical onboarding for new Product team members, ensuring effective training on templates, tools, and operational methodology.
• Maintain and update the department’s internal documentation repository to promote adherence to standards and ease of access.

Career Development

One Acre Fund fosters continuous learning, offering weekly managerial check-ins, mentorship, training programs, regular feedback, biannual career reviews, and opportunities to influence organizational growth and fulfill career aspirations.

Qualifications

• Soft Skills: A service-oriented mindset focused on enabling others, strong organizational capabilities with a penchant for documentation and order, and the ability to influence senior Product Managers without direct authority.
• Hard Skills: Expertise in configuring product lifecycle management tools (e.g., Dragonboat) and documentation platforms (Notion or Confluence); advanced proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, advanced formulas) for social return on investment modeling; familiarity with web analytics tools such as Matomo or Google Analytics.
• Domain Knowledge: Understanding of software development lifecycle methodologies such as Agile and Scrum to effectively support product management workflows.

Additional Details

• Preferred Start: Immediate availability highly preferred.
• Location: Nairobi, Kenya or Kigali, Rwanda.
• Contract Length: Fixed-term of 2 years.
• Benefits: Includes health insurance, housing, and comprehensive benefits package.
• Eligibility: Open exclusively to citizens or permanent residents of Kenya, Rwanda, Burundi, Malawi, Zambia, Democratic Republic of Congo, Tanzania, Uganda, Ethiopia, and Nigeria.
• Application Deadline: November 3, 2026; applications are reviewed on a rolling basis.

Diversity and Inclusion

One Acre Fund promotes a culture that values diversity, equity, inclusion, and anti-racism, ensuring all team members feel respected, represented, and connected to effectively serve farmer communities. The organization is an equal opportunity employer committed to nondiscrimination on a wide range of demographic factors.