Product Support Consultant

Overview

Join a leading technology company as a Product Support Consultant based in Hyderabad, Telangana, India, with the possibility to select either Gurugram or Hyderabad as your workplace. This role is central to supporting advertisers and sales teams by delivering exceptional product knowledge and customer service in a fast-paced environment.

Primary Responsibilities

• Deliver exemplary customer support throughout the client engagement cycle by effectively troubleshooting and resolving issues for advertisers, sales teams, agencies, and partners.
• Use deep product knowledge to solve technical problems, manage escalations, and execute strategic initiatives.
• Leverage data analysis and insights to identify root causes of frequent issues for key accounts, driving knowledge management, operational enhancements, and product adoption.
• Collaborate with sales and cross-functional teams to improve client experiences, resolve complex challenges, and address customer concerns.
• Share expert insights with partner teams to contribute to product enhancements and process optimization, fostering global team success.

Minimum Qualifications

• A bachelor's degree or equivalent practical experience.
• At least five years in project/program management, consulting, or client-facing roles.
• Flexibility to work outside standard hours according to customer demands.
• Fluent English communication skills to support a diverse customer base.

Preferred Qualifications

• Hands-on experience with Google Ads or similar digital advertising platforms and strong understanding of the media industry.
• Background in technical troubleshooting or customer support with a focus on ownership of customer experiences and solutions.
• Proficiency in business analytics, including dashboard creation and data-driven recommendations.
• Experience in stakeholder management and influencing outcomes.
• Ability to develop comprehensive, customer-centric solutions with strong problem-solving aptitude.
• Excellent communication and teamwork abilities within collaborative settings.

Additional Information

This employer champions equal opportunity and affirmative action in hiring, embracing diversity across many dimensions including race, religion, gender identity, age, and disability status. Accommodations are available for applicants with disabilities upon request.