Program Manager, Operations Enablement

About the Role

At Thatch, our mission is to create a healthcare system that people truly appreciate. Central to this vision is an exceptional Operations team dedicated to delivering outstanding service while preparing for scalable growth to establish a sustainable company.

The Program Manager for Operations Enablement will lead the execution of our Operations onboarding initiatives across teams. This role involves engaging new recruits, existing staff, and Operations leaders to deepen their knowledge of Thatch’s offerings, workflows, and tools. Partnering closely with cross-functional groups, you will ensure training content remains insightful, captivating, and applicable.

This position carries significant responsibility and influence, essential for expanding knowledge as the Operations team grows. If you thrive in environments that value impact and ownership, this opportunity is for you.

Responsibilities

• Establish and own the Operations enablement function from the ground up, creating meaningful impact.
• Conduct engaging onboarding sessions for new employees to facilitate effective learning experiences.
• Forge strong partnerships with stakeholders to pinpoint distinct enablement requirements and skills deficiencies.
• Collaborate with subject matter experts to produce compelling training resources such as presentations, role-playing activities, and interactive exercises that boost efficiency and business results.
• Customize training content to suit different roles, regions, and sales processes with empathy towards operational staff.
• Evaluate the success of training programs through participant feedback and performance data, refining materials and delivery accordingly.
• Offer continual mentoring and assistance to team members to reinforce knowledge and encourage ongoing growth.
• Act as the enthusiastic representative of an optimistic and energetic team, frequently serving as the initial point of contact for onboarding.
• Promote a culture of continual learning within Thatch by nurturing strong relations with regional stakeholders.

Required Background

• 3 to 5 years’ experience in operations, enablement, or related disciplines, with emphasis on onboarding and skill development.
• Strong passion for teaching, grounded understanding of adult learning theory, and skill in delivering practical, captivating programs while embodying a positive, collaborative spirit.
• Proven capability in designing and presenting engaging training sessions in both virtual and face-to-face settings.
• Detail-oriented approach with enthusiasm for thoroughly comprehending the products, tools, and processes to establish effective programs.
• Excellent communication and presentation aptitude, able to collaborate cross-functionally with senior leadership and experts, simplifying complex ideas clearly.
• Strong organizational talent and meticulousness, capable of handling several training projects simultaneously.
• Proactive and flexible mindset, effectively managing ambiguous situations and shifting priorities.

Preferred Experience

• Background in scaling enablement functions within early-stage companies.
• Knowledge of learning management systems and digital education tools.
• Experience in facilitation, coaching, and mentoring.

Hiring Process

• Initial 30-minute video discussion to explore your background and interest in Thatch.
• 30-minute video meeting with the hiring manager focusing on your experience and role suitability.
• 30-minute video conversation with 2-3 team members.
• 30-minute video session with department leadership to assess problem-solving and strategic thinking.
• 30-minute discussion with company founders regarding culture and operational principles.

Compensation

The anticipated salary range for this role is between $130,000 and $150,000 USD annually.

About Thatch

Thatch is a fully distributed, early-stage company dedicated to revolutionizing American healthcare through technology. Our team is energetic, friendly, and fast-moving.