Receptionist

Company overview

SO/ Ras Al Khaimah belongs to a distinctive hotel collection inspired by fashion and defined by striking design, creative luxury, and a bold, expressive guest experience. The property values individuality and invites team members to bring personality, style, and service excellence to the front line of hospitality.

Role summary

As the Receptionist for SO/ Ras Al Khaimah in the All-Inclusive Collection, you will be the first person guests meet. Your role is to deliver a smooth, polished, and welcoming arrival and departure experience, support guest needs throughout their stay, and represent the brand’s vibrant and stylish character at the front desk.

Core responsibilities

• Greet arriving guests in a warm and professional manner to create an excellent first impression.
• Process arrivals and departures accurately and efficiently.
• Handle reservations, room allocations, and updates in the property management system.
• Reply quickly and courteously to guest questions, requests, and concerns.
• Share details about hotel facilities, services, offers, and nearby attractions.
• Work closely with housekeeping, bell staff, and concierge teams to keep guest service seamless.
• Keep guest records, billing details, and payment information accurate and up to date.
• Manage cash handling, card payments, and point-of-sale transactions with care.
• Support VIP arrivals and special guest requirements to improve satisfaction.
• Maintain grooming, presentation, and service standards aligned with the SO/ brand.
• Follow health, safety, and hygiene procedures at the front desk.
• Promote hotel packages, services, and special offers to enhance the guest experience and support revenue.
• Assist the Front Office Supervisor and Manager with reports, audits, and routine administrative work.

Requirements

• Prior work as a receptionist or front office associate in a luxury hotel or resort is preferred.
• Strong verbal communication and interpersonal ability with a guest-first mindset.
• Good organization skills and strong attention to detail.
• Familiarity with PMS platforms, reservations processes, and front office procedures.
• Ability to manage multiple tasks efficiently in a busy environment.
• Professional presentation, confident manner, and comfort working to brand standards.
• Strong English communication skills; other languages are a plus.
• Sound judgment and tact when resolving guest complaints.
• Willingness to work rotating shifts, including weekends and holidays.

Additional information

This opportunity offers the chance to join an international, creative, and fast-expanding hospitality group focused on building a global brand. The environment encourages originality, rewards performance, and supports team members who are passionate about creating memorable hospitality experiences. A competitive package and development opportunities are available.

Compensation and other details

No salary or stipend amount was provided. The role is full-time and on-site in Ras al-Khaimah, United Arab Emirates. No vacancy count, start date, or application deadline was specified.