Regional Program and Engagement Manager - Middle East and Africa

About the Role

Join Nozomi Networks at an exciting time as we shape the future of cybersecurity for Operational Technology (OT) and the Internet of Things (IoT). Our AI-driven platform protects critical infrastructures and leading enterprises across 68+ countries in sectors such as energy, manufacturing, transportation, and more. As the Regional Program and Engagement Manager for the Middle East and Africa (MEA), you will be pivotal in overseeing and ensuring the successful execution of our Professional Services engagements across this region. This position involves managing projects end-to-end, building strong stakeholder relationships, and driving operational excellence, customer satisfaction, and business growth.

Key Responsibilities

• Coordinate a range of customer projects throughout the MEA region, from simple to highly complex deployments, ensuring alignment with scope, budget, and deadlines.
• Act as the main point of contact for customers, partners, and internal teams to foster trusted partnerships and maintain high customer satisfaction.
• Lead all aspects of project planning, governance, execution, and delivery while adhering to professional service standards and methodologies.
• Develop and maintain detailed project plans, track progress, manage risks, and proactively resolve issues to achieve successful outcomes.
• Organize regular status meetings, executive reviews, and stakeholder communications to ensure transparency on project health and milestones.
• Collaborate effectively with Sales, Customer Success, Support, Technical Delivery, and Partners to maintain smooth project execution.
• Ensure project scope and deliverables, including Statements of Work, align precisely with customer requirements.
• Identify opportunities to enhance customer relationships, support product adoption, encourage positive feedback, and assist with business growth initiatives.
• Oversee coordination and execution of customer training sessions to provide a seamless educational experience.
• Support operational excellence by managing project documentation, reporting, delivery acceptance, billing milestones, and compliance with internal procedures.
• Drive continuous improvement initiatives in Professional Services processes, tools, reporting, AI-powered solutions, and service offerings to improve efficiency and scalability.

Candidate Profile and Skills

• 5 to 7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services environments.
• Proven track record managing customer-facing projects throughout the complete project lifecycle.
• Excellent planning and organizational ability to handle multiple projects simultaneously, prioritizing effectively under fast-paced conditions.
• Strong skills in building and maintaining stakeholder relationships and customer engagement, with the ability to manage complex scenarios gracefully.
• Effective communication skills for sharing project status, risks, billing updates, and operational information across diverse audiences.
• Problem-solving aptitude to identify risks, formulate mitigation approaches, and resolve challenges confidently.
• Team-oriented mindset with the ability to influence and coordinate cross-functional teams without direct authority.
• High attention to detail, accountability, and ownership focused on delivering outstanding customer results.
• Adaptable and resilient, thriving in dynamic and pressured environments.
• Technical understanding to translate customer requirements into actionable project plans and delivery steps.
• Skillful coordination of customer training logistics, schedules, communications, and stakeholder management.
• Proficient in MS Office Suite, CRM systems (preferably Salesforce), and project management tools such as MS Project, Wrike, or Jira.
• A proactive adopter of AI and automation tools to enhance daily work efficiency.
• Competent in project administration, managing documentation, schedules, deliverables, and maintaining accurate records.
• Experienced in generating project reports, dashboards, KPIs, forecasts, and executive summaries.
• Financially savvy with understanding of project budgeting, billing milestones, revenue recognition, invoicing, and forecasting.
• Project management certifications like PMP or PRINCE2 preferred.
• Willing to travel as required for business needs.

About Nozomi Networks

Nozomi Networks leads in OT and IoT cybersecurity, safeguarding critical infrastructure, industry, and government from cyber threats through advanced network visibility, threat detection, and operational intelligence. We prioritize continuous innovation and employ top talent to ensure speedy product updates, exceptional engineering support, and rapid deployments worldwide. We value integrity, customer success, and offer a challenging yet rewarding work environment.

Diversity and Inclusion

We embrace diversity, inclusion, and belonging, recognizing that varied perspectives strengthen our understanding, foster growth, and empower our collective success.

Global Benefits Package

• Comprehensive health and wellness support
• Financial benefits tailored to your location
• Flexible work-life balance initiatives
• Generous and adaptable time-off policies

Additional Information

Selected candidates will undergo background verification. Beware of fraudulent communications or unclear job offers. All legitimate openings are posted on our official careers site. For privacy inquiries, refer to the company's Privacy Policy.