Remote Operations Associate

Position Overview

The Remote Operations Associate plays a vital role within the Department of Child Services (DCS) team, handling processing and management tasks while also delivering support across operational units such as Criminal Research and Employment/Education Verifications. This remote position demands meticulous attention to detail, stellar organizational abilities, and effective multitasking in a dynamic environment.

Primary Duties – Department of Child Services (DCS)

• Accurately initiate, submit, and update DCS requests in a timely manner adhering to defined turnaround standards.
• Evaluate documentation to ensure completeness and adherence to both company and state regulations.
• Keep precise records and consistently update internal systems with case-relevant data.
• Engage with state agencies, clients, and candidates to acquire necessary documentation or information.
• Safeguard confidentiality and the security of sensitive data at all times.

Additional Duties – Criminal Research & Verifications

• Support criminal background investigations following company guidelines and legal requirements.
• Perform verifications related to employment history, education, professional licensing, and references.
• Assess and confirm the accuracy and completeness of data from external sources.
• Assist in managing workload distribution across departments during peak periods.
• Receive cross-training to handle various service lines, enhancing operational adaptability.

Candidate Profile

• Proficient in computer applications, including Microsoft Office and web-based tools.
• Strong communication skills, both verbal and written.
• Exemplary attention to detail paired with excellent organizational competencies.
• Capability to juggle multiple responsibilities concurrently.
• Sound problem-solving and critical thinking aptitude.
• Professionalism in handling sensitive and confidential information.
• Comfortable working autonomously while collaborating within a team environment.

Essential Skills

• Effective time management and prioritization abilities
• Accuracy and competence in data entry
• Strong research and analytical skills
• Flexibility to adapt to evolving work conditions
• Collaborative mindset facilitating cross-departmental support
• Customer-oriented approach

Work Setting

• This role is fully remote, requiring dependable high-speed internet access.
• Regular working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., including a one-hour lunch break; occasional schedule flexibility may be necessary to meet business demands.
• Employees must provide and maintain their own computer or laptop.
• Company will facilitate a secure VPN connection for system access.
• A distraction-free, professional home office environment is mandatory.

Performance and Compliance Requirements

• Achieve or surpass quality and productivity benchmarks.
• Comply with internal policies and client specifications.
• Adhere to the Fair Credit Reporting Act (FCRA) and relevant legal standards.
• Support multiple departments as business priorities shift.
• Contribute positively through teamwork, responsibility, and continual improvement.
• Uphold confidentiality of sensitive information.
• Prioritize workloads to fulfill client deadlines.
• Work collaboratively for order completion within timeframes.
• Engage in ongoing professional training.
• Undertake other tasks as assigned.