Reservation Executive

Overview

Vibescapes Nature Retreats is seeking a skilled Reservation Executive to join their Corporate Reservations Team. The role involves managing bookings for a collection of boutique resorts and villas, overseeing online travel agency (OTA) reservations, inventory management, pricing optimization, and ensuring a smooth and memorable booking experience for guests.

Key Responsibilities

• Handle reservations across multiple property portfolios including boutique resorts and villas.
• Manage OTA bookings through platforms such as Booking.com, Airbnb, MakeMyTrip, and Agoda.
• Optimize inventory and room rates to maximize revenue opportunities.
• Convert guest enquiries into confirmed bookings by providing exceptional service.

Candidate Requirements

• 2 to 4 years of professional experience in hospitality reservations, OTA management, revenue management, or hotel sales.
• Demonstrated familiarity with managing OTA extranets like Booking.com, Airbnb, MakeMyTrip, Agoda.
• Experience working with property management systems (PMS), channel managers, and customer relationship management (CRM) software; working knowledge of Djubo, Zoho Bigin, and Knowlarity is highly desirable.
• Proficient in written and spoken English.
• Strong organizational skills with commercial acumen and keen attention to detail.
• Passion for sales, guest communication, and strategies to optimize revenue.
• Willingness to work on weekends and public holidays as required.

Additional Skills That Are Advantageous

• Hands-on use of Djubo PMS & Channel Manager, Zoho Bigin CRM, and Knowlarity Cloud Telephony.
• Understanding of key hospitality metrics such as Occupancy rate, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and yield management principles.
• Experience managing booking operations for multiple properties or boutique hotel portfolios.