Resident Relations Specialist

About the Role

Satel seeks an attentive, trustworthy, and resident-centric Specialist to join its Operations team in Riyadh. The role goes far beyond handling communications—it's about managing the entire resident lifecycle from inquiry through to move-out. This includes earning trust, especially with expatriate residents, by delivering exceptional service under pressure.

Key Responsibilities

• Oversee all resident communications with professionalism, promptly addressing inquiries, complaints, and daily requests empathetically and accurately.
• Establish and maintain long-lasting trust with residents through consistent follow-up and transparent communication.
• Serve as the main contact point for resident-related concerns.
• Collaborate closely with maintenance, cleaning, leasing, and compound teams to quickly resolve issues and follow up to completion.
• Schedule work orders, track progress, and conduct site visits as needed to ensure quality standards and timely resolutions.
• Generate daily and weekly reports on resident cases, property readiness, and satisfaction metrics.
• Maintain precise documentation of all communications and monitor properties to escalate risks or recurring problems proactively.
• Assist leasing teams during pre-move-in and post-move-out processes, facilitating onboarding, unit handovers, and contract understanding.
• Coordinate smoothly between residents and internal departments during transitions.

Candidate Profile

• Highly detail-oriented with the ability to notice subtle issues.
• Efficient and organized, capable of managing high volumes without compromising quality.
• Emotionally intelligent, adept at understanding people beyond mere messages.
• Responsible and accountable, owning tasks fully rather than just responding.
• Proactive and solution-focused without waiting for direct instructions.
• Comfortable engaging with expatriate residents and diverse cultural backgrounds.

Required Qualifications

• Excellent English communication skills, both written and spoken, are essential.
• Experience in residential compounds, serviced apartments, hotels, or property management is strongly preferred.
• Ability to handle pressure and juggle multiple cases efficiently.
• Strong follow-up capabilities coupled with a professional communication approach.
• Knowledge of maintenance processes and resident-facing operations is advantageous.

Additional Preferred Skills

• Familiarity with CRM or property management software.
• Experience in customer service catering to premium or high-end clients.
• Basic understanding of leasing agreements, contracts, and facility management.

Why Join Satel?

You will become part of a rapidly expanding company managing premium residential communities in Riyadh. This position is operational, influential, and central to the overall resident experience—not a call-center role.