Runner

Overview

Medlock Square is a vibrant year-round destination in the Etihad Campus, Manchester, blending cultural, leisure, and entertainment experiences alongside iconic venues like the Etihad Stadium and Co-op Live arena. This development celebrates Manchester's industrial heritage while enhancing its profile as a leading dynamic European city with exceptional food and beverage options catering to everyday visitors and major event crowds.

Role Insight

The Runner plays an essential role in ensuring the smooth delivery of food and beverages, collaborating closely with waiters, bartenders, and kitchen staff to maintain efficient service flow and uphold the highest standards. This role requires energy, teamwork, and precise attention in a fast-paced environment, supporting both refined dining experiences and large-scale event operations.

Key Responsibilities

• Assist in delivering an excellent guest experience by promptly and accurately serving food and drinks, maintaining awareness of service areas and guest needs.
• Ensure safe and professional handling of food and beverages while liaising effectively with kitchen and front-of-house teams to resolve any discrepancies.
• Support table clearing and resetting to sustain service momentum and guest satisfaction.
• Participate in opening and closing duties, keeping service stations well-stocked, orderly, and ready for use.
• Maintain cleanliness, organisation, and service presentation standards throughout operational hours, adapting to busy events such as matchdays.
• Collaborate across teams to ensure seamless coordination between front- and back-of-house functions, aiding colleagues whenever necessary.
• Adhere strictly to health, safety, and food safety policies while demonstrating professionalism and positive brand representation.

Required Skills and Qualifications

• Strong communication and team collaboration capabilities.
• Positive mindset with eagerness to learn and adapt.
• Capacity to perform efficiently under fast-paced conditions with high attention to detail.
• Guest-centric professionalism and flexible availability, including evenings, weekends, and event days.

Preferred Experience

• Background in hospitality settings such as restaurants, bars, or events.
• Experience in premium or high-volume hospitality environments.
• Awareness of food and beverage service protocols.
• Familiarity with operations in stadiums, arenas, hotels, or restaurants.

Benefits and Perks

• Private Medical Insurance with Virtual GP access and rewards program.
• Group Life Assurance payout of four times salary.
• Additional birthday leave day.
• Complimentary meals during shifts including breakfast, lunch, fruit, and hot drinks.
• Employee Assistance Program offering counseling and wellbeing support.
• Access to employee discounts with cashback across major retailers.
• Company pension participation.
• Generous vacation allowance plus statutory bank holidays.
• Career growth opportunities within the campus venues.