Sales Administrator

About the Role

Join Tetra Pak as a Sales Administrator within our Service Supply Network, playing a vital role in supporting regional customers and sales teams by ensuring smooth, accurate, and efficient order processing. This position acts as a central liaison among sales, customers, and internal departments to uphold operational excellence and provide superior customer experiences.

Key Responsibilities

• Oversee complete order lifecycle management using ERP systems, preferably SAP.
• Verify pricing, commercial terms, and customer information for accuracy.
• Ensure prompt order entry, modifications, and closures.
• Deliver administrative and operational assistance to sales teams across regions.
• Assist with quotations, booking orders, pricing coordination, and contract management.
• Track orders proactively to handle delays or inconsistencies.
• Serve as the principal communication bridge between Sales, Supply Chain, Finance, and Service units.
• Address queries related to orders, billing discrepancies, and customer escalations.
• Maintain effective communication with global stakeholders operating across multiple time zones.
• Comply with global procedures and promote continuous process enhancements.

Qualifications and Experience

• A Bachelor’s or Master’s degree in Business Administration, Commerce, or related fields.
• Between 3 to 6 years of practical experience in Sales Administration or Order Management, preferably within shared service environments.
• Demonstrated expertise with ERP software—SAP experience is highly preferred.
• Advanced skills in Microsoft Excel and reporting tools.
• Experience collaborating with international stakeholders is a plus.
• Exceptional attention to detail and problem-solving skills combined with strong communication abilities.
• Capability to manage large volumes of work in a dynamic, fast-paced global setting.

Core Competencies

• Customer-focused mindset.
• Sense of ownership and responsibility.
• Ability to operate efficiently in a fast-moving, global context.
• Excellent verbal and written communication skills.
• Strong coordination and stakeholder management capabilities.
• Effective time management and task prioritization.
• Collaborative approach to working with global teams.
• Commitment to continuous improvement.