Sales Enablement Specialist

About SHIELD

SHIELD is a device-first fraud intelligence platform leveraging the world's leading persistent device identification technology across multiple applications and platforms. Powered by SHIELD AI and patented technologies such as SHIELD Sentinel, it provides unmatched device identification (SHIELD Device ID) and exposes a broad spectrum of fraud tactics through over 20 risk indicators, delivering actionable real-time fraud intelligence globally across various sectors and uses.

Trusted by renowned global companies including inDrive, Alibaba, Deliveroo, Meesho, TrueMoney, Unico ID, and OLX, SHIELD operates international teams in locations including Los Angeles, São Paulo, London, Berlin, Jakarta, Bangkok, Bengaluru, Beijing, and Singapore, all united in the mission to eradicate unfairness and foster global trust.

Role Summary and Responsibilities

Amidst continued growth and a robust global sales force, the Sales Enablement Specialist will be pivotal in empowering sales teams by providing essential tools, content, and training.

• Design and implement comprehensive onboarding and training programmes for sales personnel.
• Create, update, and manage sales collateral, playbooks, and resource materials.
• Oversee and optimize sales technology including Salesforce for managing leads, account assignments, and tracking opportunities.
• Collaborate with sales leadership to support strategic planning and execution initiatives.
• Communicate timely product updates and changes consistently throughout the sales team.
• Monitor the adoption rate of enablement tools and initiatives among sales members.
• Analyze sales performance metrics such as conversion rates and pipeline health; utilize findings to prioritize enablement improvements.
• Develop detailed reports and dashboards illustrating sales productivity and programme success, presenting actionable insights to leadership and key stakeholders.
• Proactively assess sales processes to identify inefficiencies, proposing scalable enhancements to boost productivity and pipeline stability.

Candidate Requirements

• Minimum of three years’ experience in sales enablement, Revenue Operations, or similar roles within a B2B technology context.
• Comprehensive knowledge of sales environments, including content creation, tool management, training delivery, and process optimization.
• Proven track record in managing and refining sales processes, with expertise in programme implementation and performance analysis.
• Practical experience utilizing Salesforce and sales enablement platforms.
• Excellent cross-functional communication skills to effectively liaise between sales teams and organizational leadership.
• Demonstrated capacity to continuously improve operations and achieve measurable outcomes.
• Ability to juggle multiple priorities in a fast-paced global organizational setting.
• Comfort and proficiency in leveraging AI tools to enhance workflows, expedite content development, and extract insights.