Sales Executive

About Suryavanshi Furniture

Suryavanshi Furniture operates a factory in Jaipur producing solid-wood furniture made to order. They sell directly to customers across India via their website, Amazon, Instagram, and a Jaipur showroom, eliminating middlemen. Their customers value the genuine craftsmanship and expert guidance.

Job Responsibilities

• Respond promptly and personally to every incoming enquiry from Instagram messages, website forms, Amazon questions, abandoned carts, and showroom visits, ensuring timely outreach within 15 minutes during working hours.
• Engage with potential buyers to understand their furnishing needs and provide tailored advice to help them select the right furniture pieces.
• Maintain persistence and consistent follow-up using calls, WhatsApp messages with photos and prices, showroom invitations, and repeated contacts; most sales occur after multiple touch points.
• Possess in-depth knowledge of products including wood types, finishes, sizes, and customization options to offer honest and informed guidance rather than scripted responses.
• Accurately communicate production and delivery timelines, reflecting real lead times since all items are custom-made.
• Keep all customer interactions and follow-ups meticulously recorded in the CRM (TeleCRM), tracking outcomes, next steps, and scheduled dates to avoid missed actions.
• Invite and personally host showroom visits for customers in the Jaipur area.
• Conduct follow-up communications post-delivery to obtain customer feedback, encourage reviews, and seek referrals.
• Report customer insights such as requests for unavailable sizes, missing products, or pricing objections to inform product design decisions.

Candidate Requirements

• Proficient fluency in both spoken and written English, essential for daily communication via Instagram and Amazon channels.
• Fluent in Hindi for effective telephone conversations.
• 1 to 3 years of experience in inside sales, telesales, or customer-facing retail roles in any industry such as real estate, interiors, jewellery, edtech, insurance, hospitality, or premium retail.
• Comfortable and experienced using CRM systems and working with measurable targets.
• Highly organized with a strong ability to ensure follow-ups are never missed.
• Patience and resilience to manage sales cycles that often extend over days or weeks.

Preferred Qualifications

• Previous work experience or understanding of the furniture, interiors, or home décor sector.
• Familiarity with e-commerce platforms like Shopify, Amazon Seller Central, or Meta lead forms.
• An innate appreciation for design elements including wood, finishing, and proportions enabling natural discussions about product aesthetics.

Additional Information

The position is based onsite at the showroom in Jaipur, Rajasthan and requires working 6 days a week. The role reports directly to the Founder. This is not a cold-calling sales position; leads have already shown interest in purchasing. The monthly salary ranges between INR 18,000 and INR 35,000.