Salesforce Agentforce Consultant

About the role

This position is part of a growing talent pipeline for future Salesforce Agentforce Consultant and Service Design opportunities across Salesforce and AI-led transformation initiatives. The work brings together artificial intelligence, customer experience, and Salesforce delivery to shape smart, scalable, and intuitive solutions built on Salesforce Agentforce.

Key responsibilities

• Create and implement AI-enabled Agentforce solutions along with end-to-end customer journeys.
• Partner with stakeholders to understand business needs and convert them into scalable solution blueprints.
• Facilitate journey mapping and process design sessions to improve customer experience outcomes.
• Develop AI workflows, prompts, and conversational experiences.
• Prepare delivery documentation such as process maps, user stories, and high-level solution designs.
• Work alongside product owners, developers, and AI specialists to deliver connected solutions.
• Contribute to testing, user acceptance testing, and continuous refinement after launch.
• Strengthen client partnerships and help ensure successful project outcomes.

Requirements

• Hands-on experience across Salesforce products such as Service Cloud, Experience Cloud, and Data Cloud.
• Well-developed communication skills and the ability to manage a range of stakeholders effectively.
• Background in solution design, business analysis, or consulting.
• Capability to turn business problems into practical and scalable solution approaches.
• Working knowledge or exposure to AI, generative AI, and large language model concepts.

Preferred experience

• Prior exposure to Agentforce, conversational design, or AI assistant solutions.
• Experience in the financial services sector.
• Familiarity with integrations such as MuleSoft or ETL tools.
• Knowledge of SQL, JavaScript, or HTML.
• Salesforce certifications.

Additional information

International candidates are welcome to apply.