Senior Account Manager

About the team

Swiggy Dineout is scaling a large dining-out platform in India by working with more than 21,000 restaurants across 34 cities. It helps diners explore places to eat across casual, premium, and fine-dining segments, with in-app payments and special offers built into the experience.

This opportunity sits within the Luxury Dining team, which works with 4-star and 5-star restaurants, premium hospitality groups, and upscale dining brands. The focus is on expanding business through partnerships and advertising-driven revenue growth.

Work location

This is an on-site role based in Chennai, Tamil Nadu. Team members are expected to work from the assigned job location.

Role overview

The selected person will be responsible for managing and growing a portfolio of around 100 to 120 partner accounts in the assigned territory. The exact partner count and revenue targets will vary depending on the India 1 and India 2 markets and the specific geographies allocated.

Account and partner management

• Bring new partners on board by clarifying requirements and coordinating with internal teams.
• Drive revenue by getting partners enrolled in advertising solutions.
• Visit existing partners regularly and keep their Restaurant Display Page information accurate, with strong image coverage.
• Pitch the value of Dine Out plans and promotions in a convincing way so partners continue investing month after month.
• Carry out growth initiatives such as offer coordination and marketing operations alignment so campaigns and events go live as planned.
• Handle customer- and partner-facing issues such as diner denied payouts and help keep transactions smooth.
• Create account-wise growth plans and collect intelligence on competitor actions.

Data analysis and business performance

• Use restaurant dashboards to identify the right data points and explain important performance metrics to partners.
• Ask partners for the inputs or changes needed to improve the display page and support better conversions.
• Track competitor investment through on-ground observation, discussions with partners and competition sales teams, and inputs from delivery personnel.
• Make sure partner investment stays at or above competition levels across discounts, commissions, and ads, using dashboard insights to explain the business value.

Stakeholder coordination

• Work closely with partner support teams on discount updates, Restaurant Display Page changes, and related issues.
• Coordinate with sales operations for comparison data and seasonal or festival inputs.
• Liaise with finance on payout reconciliation, GST-related questions, and cases where amounts have not been credited to partner accounts.

Core competencies

• Clear understanding of Dine Out offerings and the main growth drivers for the business.
• Working knowledge of key restaurant metrics such as operating hours, ad revenue per order, commission revenue per order, and average order value.
• Familiarity with dashboard tools such as CMS, Power BI, Compass, and Salesmate.
• Strong grasp of conversion funnels and account performance across week-wise, month-wise, and day-wise transaction trends, denial rates, and supply metrics versus competitors.

Ideal background

• Prior experience in account management, ad sales, or B2B sales.
• Experience with premium or enterprise clients is highly preferred.
• Strong skills in communication, negotiation, and presentations.
• Comfortable working with data, dashboards, and performance indicators.
• Strong ownership, client-facing confidence, and a results-focused mindset.
• Understanding of e-commerce activity or the food industry.
• Confident, pleasant, and proactive personality.
• Knowledge of the local area.
• Mandatory field sales experience.
• Self-driven and motivated by targets.

Why this role stands out

• Chance to work with leading luxury dining brands.
• Direct ownership of ad revenue and partner growth outcomes.
• Exposure to senior stakeholders and strategic partnership work.
• Fast-moving environment with strong learning and growth potential.

Equal opportunity

All qualified applicants will be considered fairly, without discrimination based on race, colour, religion, sex, disability status, or any other protected characteristic.