Senior Manager, Business Operations

About ShyftLabs

ShyftLabs, established in 2020, specializes in leveraging data to drive growth for Fortune 500 companies through innovative digital solutions. We are a rapidly expanding organization seeking dedicated problem-solvers to translate ambitious ideas into tangible results.

The Opportunity

We are seeking a Senior Manager of Business Operations for our Toronto office. The ideal candidate will be resourceful, adaptable, highly organized, and an exceptional communicator. This role requires a hands-on approach to execution combined with strategic thinking and a calculated methodology. This position is pivotal in shaping and implementing our business strategies, enhancing operational efficiency, and propelling ShyftLabs to new heights.

What You'll Be Doing

• Manage the complete lifecycle of contracts, including MSAs, SOWs, NDAs, and vendor agreements.
• Collaborate with external legal counsel for the review and negotiation of agreements.
• Maintain a comprehensive contract repository and ensure adherence to all terms.
• Identify and pursue relevant government grants and funding opportunities across North America, such as SR&ED and IRAP.
• Oversee the application processes, manage reporting obligations, and ensure compliance.
• Facilitate client onboarding and provide ongoing operational coordination.
• Serve as a liaison between internal departments and clients on operational matters.
• Enhance client-facing processes, documentation, and communication workflows.
• Support daily financial operations, including invoicing, collections, and expense tracking.
• Partner with leadership on budgeting, forecasting, and financial reporting.
• Streamline financial processes, implement new tools, and improve visibility into business performance.
• Manage the internal software stack, including licenses, access, and cost optimization for tools like Google Workspace, Slack, Atlassian, AWS, GitHub, PagerDuty, Postman, Figma, Miro, and Claude.
• Oversee employee system and access management for onboarding and offboarding.
• Manage the procurement, setup, and tracking of company devices for the team.
• Support and enforce organizational security best practices.
• Administer access controls, data security protocols, and internal policies.
• Assist with ongoing compliance initiatives, including ISO, SOC2, and internal policy adherence.
• Ensure operational efficiency across global teams.
• Maintain strategic alignment across all business lines.

What You Bring

• A minimum of 5 years of practical experience in business operations.
• A university degree in Business Administration, Management, Commerce, or a related field.
• Previous experience within a startup, consulting firm, or a fast-paced tech environment.
• Demonstrated experience in managing contracts and coordinating legal matters.
• Solid financial acumen and experience.
• The ability to rapidly adapt and shift focus across different business areas.
• A proactive and resourceful approach to managing business operations.
• Exceptional written and verbal communication skills.

Nice to Have

• Previous involvement with government grants and funding programs.
• Familiarity with compliance frameworks (e.g., ISO, SOC2) and related tools (e.g., Vanta, Scrut).
• Exposure to financial management tools (e.g., Ramp, Quickbooks).
• A postgraduate business degree.

Why You’ll Love Working at ShyftLabs

• Comprehensive Benefits: Enjoy 100% coverage for health, dental, and vision insurance for you and your dependents from your first day.
• Real Impact: Contribute to the development of AI systems utilized by Fortune 500 companies.
• Growth & Learning: Access continuous learning opportunities and influence technical direction.
• Ownership: Play a key role in shaping applied research and AI strategy within a rapidly growing, product-focused data company.

Inclusion at ShyftLabs

We are building something significant and invite you to join us on this journey. If you are driven to make an impact using data and innovation, apply today and let's grow together. ShyftLabs is an equal-opportunity employer committed to fostering a safe, diverse, and inclusive workplace. We welcome applicants from all backgrounds, including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, and nationality. Please inform us if you require any accommodations during the interview process, and we will be pleased to assist you.

Note: Salary will be determined based on relevant experience and skillset for the position. This role requires a minimum of 4 days per week presence at our Toronto HQ.