Showroom Manager

About the Company

Drobey is Ireland's leading fashion rental platform dedicated to transforming the fashion rental industry. Operating a specialised showroom in Blackrock, County Dublin, the company offers customers the chance to book try-on appointments, browse collections, receive styling advice, and immerse themselves in the brand's ethos. Emphasising accessibility and sustainability, Drobey presents an alternative to conventional fashion ownership by allowing customers to enjoy premium clothing without long-term commitment. The in-person showroom experience is critical to their brand identity, focusing on personalised, efficient, and pleasant customer interactions that uphold professionalism and inclusivity.

Role Overview

The Showroom Manager position involves full-time, on-site responsibility at the Blackrock showroom. This role supervises the entire customer experience from arrival through to garment rental completion. Duties encompass welcoming clients, providing styling suggestions, ensuring smooth checkout and returns, overseeing showroom appearance, maintaining organized inventory, and managing visual merchandising to align with brand standards. Daily operations include coordinating appointments, managing stock and inventory, responding to customer questions and feedback, operating point-of-sale systems, scheduling and training staff, advancing sales initiatives, and collaborating on promotional events to continuously enhance the customer journey.

Primary Responsibilities

• Lead daily showroom operations to guarantee an outstanding and seamless experience that resonates with the community.
• Enforce Drobey's retail standards and practices to maintain operational efficiency and uniform brand representation.
• Perform regular stock audits and monitor inventory to meet quality control benchmarks.
• Package products and prepare shipments for onsite pickup and nationwide delivery.
• Build and nurture strong customer relationships by fostering a welcoming and engaging environment.
• Resolve customer inquiries and concerns promptly to deliver excellent service and satisfaction.
• Train, mentor, and guide part-time showroom staff, assigning tasks effectively and providing constructive performance feedback.
• Promote a positive team culture rooted in open communication and cooperation within the showroom.

Candidate Profile

• A genuine passion for fashion and alignment with Drobey's values.
• Exceptional communication and interpersonal skills to professionally address a varied customer base.
• Strong multitasking abilities with excellent organisation and time-management to handle diverse responsibilities without overwhelm.
• Willingness to work full-time on-site, demonstrating proactivity, leadership by example, and effective collaboration within a small team in a dynamic environment.
• Proficiency in customer service, focused on enhancing customer satisfaction and experience.
• Proven sales experience in retail or hospitality environments involving direct customer interaction.
• Familiarity with point-of-sale systems and basic digital tools.
• Relevant qualifications or experience in retail management, customer experience, or fashion are advantageous.