Job description

About Nabu Casa

Nabu Casa is the organization behind Home Assistant, a leading free and open-source smart home platform utilized by millions of households globally. Established to ensure the project's long-term viability, Nabu Casa partnered with the Open Home Foundation in 2024 to champion various open-source initiatives. Our core values of privacy, user choice, and sustainability are fundamental to all our operations and product development.

As a self-funded entity without external investors, our revenue stems directly from user subscriptions to Home Assistant Cloud and hardware sales, ensuring our focus remains on our employees and users. We actively support other open-source projects, including those in hardware, standards, and voice technology.

The Role

Nabu Casa is seeking a Supply Chain Coordinator to manage the complete lifecycle of our hardware products, from manufacturing partners through to distributors and end-users. This pivotal role is responsible for ensuring the reliable supply of Home Assistant hardware to our global community. You will oversee daily operations including purchase order management, manufacturer liaison, logistics coordination, distributor support, inventory control, and RMA processing. A key aspect of this role will be to develop and document standardized, repeatable processes for these functions.

As part of our ongoing expansion, we are augmenting the Commercial team with critical hires to support the next phase of Nabu Casa’s global operations and partner network. This position is integral to scaling our international hardware operations across diverse regions and distribution channels. We are hiring due to rapid growth and the need for dedicated ownership to ensure scalability. You will be empowered with significant autonomy from the outset, responsible for independently managing and resolving critical issues such as shipment delays, urgent distributor needs, or stock allocation across regions.

You will collaborate closely with the Global Channel Manager, Hardware team, and Finance team, as well as directly with manufacturers, distributors, and logistics providers. Reporting to the VP Commercial, based in Norway, you will be a key member of the Commercial team.

Why this role, and why now

Own a Function, Not a Task List: This is an opportunity for individuals with prior logistics or supply chain coordination experience in more structured environments to take full ownership of an entire function. Success means the supply chain operates efficiently with minimal direct oversight.
Build the Framework: As a lean organization, we value individuals who can establish structure. You will introduce best practices, create Standard Operating Procedures (SOPs), and define how this function operates as the company grows.
Operational and Strategic Impact: Beyond daily management, you will analyze forecast data to inform purchasing decisions and leverage modern tools, including AI-assisted workflows, for enhanced efficiency.
AI-Powered Support: We utilize AI to augment our team's capabilities, not to replace them.
Stable and Mission-Driven: As a profitable, community-funded company, your work directly impacts millions of homes, aligning with a mission focused on privacy, choice, and sustainability.

What You'll Do

Manage the complete supply chain for hardware products, from manufacturers to distributors across various international markets.
Initiate and oversee manufacturer purchase orders, tracking them from placement to final delivery.
Engage directly with manufacturers regarding lead times, production schedules, shipment logistics, and operational issues.
Provide support to distributors through order coordination, delivery status updates, and issue resolution.
Maintain accurate order flow, inventory levels, and data within the ERP system.
Handle complexities such as partial shipments, stock allocation strategies, and inter-regional inventory management.
Coordinate global logistics operations with freight forwarders and third-party logistics providers.
Oversee the end-to-end RMA process, including coordination, root cause analysis, and manufacturer reconciliation.
Analyze forecast and inventory data to guide strategic purchasing decisions regarding order timing and quantities.
Develop and maintain comprehensive standard operating procedures and supply chain documentation.
Identify and address supply chain bottlenecks to drive continuous improvement and scalability.
Collaborate with Hardware, Commercial, and Finance teams to ensure operational alignment.

What You Need To Have

A minimum of 4 years of experience in supply chain, logistics, purchasing, or operations, with demonstrated hands-on responsibility.
Direct experience managing manufacturer relationships, including placing and tracking purchase orders, and coordinating lead times and production schedules. Prior experience with manufacturers in Asia is highly desirable.
Proficiency in communicating with international manufacturing partners, particularly in Asia, understanding cultural nuances and professional communication styles.
Practical knowledge of inventory management, stock allocation, and handling partial deliveries.
Experience coordinating international shipping and logistics.
Familiarity with an ERP system (e.g., NetSuite, SAP, Odoo) for purchase order management and delivery tracking.
A proven ability to establish structure through process documentation, SOP creation, and workflow optimization, ideally drawing from experience in companies with established supply chain practices.
Capacity to work independently with a high degree of ownership in a dynamic, less-structured environment.
An analytical approach, utilizing reporting and forecast data for informed decision-making.
Strong organizational, problem-solving, and communication capabilities.

It would be great if you also have

Specific experience utilizing NetSuite.
Background in hardware, consumer electronics, or e-commerce operations, particularly with direct manufacturer engagement.
Exposure to AI tools and automation workflows in a supply chain context.
Experience supporting distributor or channel partner operations.
Personal familiarity with Home Assistant and an appreciation for open-source, community-driven products.

What we offer You

Nabu Casa operates as a fully remote company, enabling employment for individuals worldwide. You will be a regular salaried employee in your country of residence, with no work visa requirements. This is a full-time position requiring 40 hours per week. While there isn't a fixed daily schedule due to our remote nature, we aim for at least three hours of overlap for team communication. You will join the Commercial team and report to the VP Commercial, located in Norway (UTC +01:00 / +02:00).

Employee well-being is a cornerstone of Nabu Casa. We provide all legally mandated benefits for your country of residence. Additionally, we ensure a baseline of benefits for all employees globally:

Five weeks (25 days) of paid annual leave.
Fourteen days of paid sick leave, provided if your local laws classify them as unpaid.
Six weeks of paid and six weeks of unpaid parental leave within the first year of birth, with Nabu Casa covering any shortfall if local laws provide less.
A budget for home office equipment upon commencement, with the option to retain it after three years.
A monthly allowance for smart home technology to stay current with advancements.
A 50% contribution towards your home internet connection costs.
If you are engaged in Home Assistant-related side projects, you may allocate work time to their maintenance.

Nabu Casa strives to offer a total compensation package at the 75th percentile of local market rates for the role, seniority, and location. Approximate annual compensation ranges for primary operating countries are:

Greece: 34,000 - 46,600 EUR
Hungary: 15,000,000 - 19,600,000 HUF
Italy: 49,100 - 67,100 EUR
Poland: 260,000 - 330,000 PLN
Portugal: 44,500 - 59,700 EUR
Romania: 178,000 - 221,000 RON
Spain: 49,000 - 68,000 EUR
UK: 56,200 - 74,000 GBP

For other countries, compensation will be discussed during the initial interview.

Supply & Logistics Coordinator