Technical Business Analyst

About Infosys BPM

Infosys BPM, the business process outsourcing arm of Infosys established in April 2002, delivers comprehensive end-to-end outsourcing solutions that drive cost reduction, continuous productivity enhancement, and process re-engineering benefits to clients worldwide. Operating across multiple global locations including India, Australia, and several countries in Europe, the Americas, and Asia-Pacific, the company is recognized as a top BPM provider and employer, winning numerous industry and HR awards.

Role Overview

The Senior Associate Consultant (Technical Business Analyst) in Sydney will play a pivotal role within the Integration Squad for the Collections Transformation Program’s Releases 10 and 11. This position is a 1-year full-time contractual engagement requiring a valid Australian work visa. The specialist analyst will bridge complex technical requirements related to integrations, APIs, interfaces, and cross-platform solutions into actionable documents to support seamless implementation and operational preparedness.

Key Responsibilities

• Gather, analyze, and document both business and technical requirements focusing on system integrations and interface solutions.
• Develop and maintain detailed interface specifications, including API requirements, message formats, and data mappings, alongside comprehensive end-to-end process flows.
• Conduct impact assessments spanning multiple platforms and related applications.
• Identify and address integration gaps, risks, dependencies, and ensure considerations for ongoing production support are incorporated.
• Convert requirements into Jira artifacts such as Epics, Features, User Stories, and Acceptance Criteria to support agile delivery.
• Participate in sprint planning, backlog grooming, estimation, and delivery activities.
• Guarantee traceability and testability of requirements aligned with business goals and solution targets.
• Collaborate closely with development, testing teams, product owners, architects, engineers, delivery leads, and business stakeholders to ensure clarity and delivery success.
• Lead stakeholder communications including workshops, solution discussions, walkthroughs, and design reviews to align expectations and progress.
• Contribute to governance processes including solution design reviews, change management, release readiness, and documentation quality.
• Support audit, regulatory compliance, operational readiness, and production deployment efforts.

Required Skills and Experience

• Extensive background as a Technical Business Analyst within integration-intensive large enterprise programs.
• Proven expertise in analyzing complex system integrations, API frameworks, interface specifications, and data flow diagrams.
• Sound knowledge of application architectures, integration methodologies, and enterprise delivery frameworks.
• Experience in creating process models, data mappings, business and technical documentation.
• Advanced capabilities in stakeholder engagement and facilitating workshops.
• Strong familiarity working in Agile/SAFe environments, using tools such as Jira, Confluence, Visio, and BPMN.

Preferred Qualifications

• Previous exposure to the financial services sector and involvement in large transformational initiatives.
• Domain knowledge in Collections, Customer Assist, Lending, Mortgage, or Equipment Finance.
• Experience with cloud technologies, event-driven architectures, and API platforms.
• Understanding of banking technologies and enterprise integration standards.

Diversity and Inclusion

Infosys BPM is committed to fostering an inclusive workplace, encouraging applications from individuals of varied backgrounds including diverse gender identities, ethnicities, disabilities, and orientations. Adjustments in the recruitment process are available upon request to accommodate candidates with different needs.

Additional Information

Applicants must hold full Australian work authorization. Agencies are requested not to send unsolicited applications. Contact details are provided for recruitment assistance, though direct applications through the provided standard process are preferred.