Job description

Job Overview

We seek a confident, customer-oriented Telecaller to oversee all inbound and outbound communication, manage customer inquiries, and efficiently follow up on leads acquired from various platforms. The candidate will work closely with the sales team and keep detailed records of customer interactions to facilitate a smooth customer journey.

Key Responsibilities

Professionally handle incoming customer calls with courtesy and effectiveness.
Initiate outbound calls to both existing and potential customers.
Follow up on leads generated through social media, website, WhatsApp, email, and other marketing channels.
Assess customer needs and clearly communicate company products and services.
Qualify leads and synchronize with the sales team for subsequent conversion steps.
Resolve basic customer inquiries and escalate complex issues to the relevant departments.
Maintain thorough records of customer contacts, inquiries, and follow-ups using CRM systems or Excel.
Ensure prompt follow-up on pending queries and sustain a high response rate.
Liaise with internal teams to coordinate customer requirements, quotations, and order statuses.
Work towards achieving daily targets for calls, follow-ups, and lead response times.
Exhibit professionalism and deliver excellent customer service in every interaction.

Required Skills and Qualifications

Fluent verbal communication skills in Hindi and English.
Strong interpersonal abilities with persuasive communication capabilities.
Customer-focused mindset coupled with active listening prowess.
Basic proficiency in MS Excel, MS Word, and CRM software usage.
Ability to multitask and handle a high call volume efficiently.
Good organizational and diligent follow-up skills.
Positive attitude and resilience under pressure.

Educational Background: Graduate in any discipline is preferred.

Experience: Candidates with 1 to 3 years in Telecalling, Customer Support, Sales Calling, or related roles are preferred.

Compensation and Benefits

Monthly salary ranges from ₹12,000 to ₹20,000.

Cell phone reimbursement
Paid sick leave
Provident Fund benefits

Work Details

This is an on-site position based in Delhi-NCR, India.