Telecalling Executive

Overview

Join Make My Office as a Telecalling Executive based in Phase 11, Mohali. The role involves conducting outbound calls, addressing customer inquiries, generating potential business leads, and fostering strong client relationships. Success requires excellent communication abilities and a customer-oriented mindset.

Key Responsibilities

• Initiate outbound calls to both new and existing customers to promote products and services.
• Deliver clear, professional explanations of company offerings to potential clients.
• Identify and qualify leads via telecommunication efforts.
• Maintain consistent follow-up contact with prospective customers.
• Respond accurately to customer questions and concerns.
• Arrange appointments or meetings for the sales department as needed.
• Update and manage customer information in CRM systems or databases.
• Meet set daily, weekly, and monthly targets for calls and lead generation.
• Address customer issues or escalate them appropriately for resolution.
• Uphold a professional and positive demeanor during all communications.
• Prepare daily call activity reports and inform management of progress.

Qualifications & Skills

• Minimum education: completion of 12th grade, graduates preferred.
• Fluency in Hindi and English; knowledge of Punjabi is advantageous.
• Basic proficiency with computers and MS Office applications.
• Strong communication, interpersonal, and persuasion abilities.
• Capable of working both independently and collaboratively as a team member.
• Previous exposure to telecalling, customer service, or sales is desirable; however, fresh candidates are welcome.

Personal Attributes

• Goal-driven and motivated to achieve targets.
• Effective listening and problem-solving skills.
• Positive attitude and eagerness to learn.
• Resilience and professionalism in handling customer rejection.