Telecom Circle IT Coordinator

About Lenovo

Lenovo is a global technology company with US$83 billion in annual revenue and a presence across 180 markets. The organization is known for its broad portfolio that includes AI-enabled devices, infrastructure, software, solutions, and services, all aimed at advancing smarter technology for a wider audience. Lenovo is listed on the Hong Kong Stock Exchange as Lenovo Group Limited (HKSE: 992) and also trades as ADR: LNVGY.

The company emphasizes innovation, customer commitment, and a more inclusive and trustworthy future. More information about the organization and its updates is available through its official channels.

Role Overview

The Telecom Circle IT Coordinator supports IT and telecom operations across a defined circle or region. This position connects business users, field engineers, network teams, vendors, and central IT teams to keep infrastructure and services running smoothly.

Key Responsibilities

• Oversee routine IT and telecom activities across the assigned region.
• Help maintain availability of systems, networks, telecom links, and user devices.
• Track connectivity across LAN, WAN, VPN, routers, switches, and telecom circuits.
• Support setup, configuration, and upkeep of hardware and software assets.
• Coordinate troubleshooting and resolution for network or telecom disruptions.
• Serve as the main contact for IT incidents and service-related issues.
• Monitor incidents, escalations, and service requests in line with SLA timelines.
• Work with the NOC, service desk, and field teams to close issues efficiently.
• Share progress updates and maintain records for incident and problem management.
• Liaise with telecom operators, ISPs, OEMs, and other support vendors.
• Track AMCs, licenses, warranties, and telecom billing-related tasks.
• Keep an updated inventory of telecom assets, SIMs, devices, routers, and IT equipment.
• Ensure assets are properly tagged and documented.
• Review vendor performance against agreed service commitments.
• Coordinate field engineers for installations, maintenance, and fault repairs.
• Help ensure preventive maintenance is completed on schedule.
• Support deployment activities for new sites, branches, or telecom infrastructure.
• Track field progress and escalate delays or operational risks when required.
• Maintain coordination between central IT functions and field operations.
• Provide technical support to circle users and business stakeholders.
• Conduct awareness and training sessions on IT systems and security practices.
• Communicate planned maintenance, outages, and service notices.
• Support employee onboarding and offboarding from an IT systems perspective.
• Follow IT security policies and telecom standards.
• Prepare daily, weekly, and monthly MIS reports covering incidents, uptime, assets, and escalations.
• Maintain audit-ready documentation, configuration records, and operational procedures.
• Assist in governance reviews and management reporting.

Requirements

• Practical understanding of telecom operations, LAN/WAN, MPLS, VPN, and network monitoring.
• Working knowledge of ITIL and incident management processes.
• Experience coordinating with vendors and managing SLAs.
• Familiarity with ticketing platforms such as ServiceNow, Remedy, or similar tools.
• Ability to manage assets and prepare operational reports.
• Strong communication and stakeholder coordination skills.
• Good troubleshooting ability and analytical thinking.

Additional Information

Lenovo is an equal opportunity employer. Hiring and employment decisions are made without discrimination based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected characteristic.