UX Researcher - Global E-Commerce

About the Role

TikTok is seeking a UX Researcher to join its global e-commerce product and operations team in Singapore. This role is crucial for understanding user needs, particularly in Southeast Asia, to drive business growth and enhance the user experience within the rapidly expanding e-commerce sector. The objective is to create an innovative, secure, and intuitive commerce ecosystem for users and brands, bringing discovery, inspiration, and joy back to shopping.

Responsibilities

• Lead comprehensive user research initiatives for a global e-commerce platform, with a strategic focus on user insights from Southeast Asia to fuel business expansion and improve overall user satisfaction.
• Independently manage the entire lifecycle of user research projects, from defining the problem and designing the study to executing the research and presenting actionable findings that guide critical business decisions.
• Develop a deep comprehension of the business landscape and utilize research outcomes to pinpoint avenues for growth and areas where the user experience can be optimized.
• Continuously monitor emerging industry trends and market dynamics, conducting in-depth investigations that align with key business objectives and user requirements.

Qualifications

• Possess a Bachelor's degree or higher in fields such as Psychology, Statistics, Sociology, Marketing, Economics, Anthropology, or a related discipline.
• Have a minimum of 2 years of experience in user or market research, demonstrating proficiency in both qualitative and quantitative research methodologies and the capability to conduct end-to-end studies autonomously.
• Exhibit strong learning agility and critical thinking abilities, coupled with a genuine curiosity for user and business challenges, enabling the translation of insights into practical solutions within complex environments.
• Demonstrate the capacity to excel in a dynamic, fast-paced setting, effectively manage multiple projects simultaneously, and exhibit robust time management skills.

Preferred Qualifications

• A solid understanding of the e-commerce or internet industry, with prior experience in Southeast Asian markets being a significant advantage.
• Excellent communication and stakeholder management skills, with a proven ability to collaborate effectively across different teams and drive tangible impact.
• Familiarity with data analysis tools like SPSS or SQL is beneficial, alongside strong qualitative research expertise.

About TikTok

TikTok is the premier platform for short-form mobile video, dedicated to inspiring creativity and bringing joy. With global headquarters in Los Angeles and Singapore, TikTok maintains a significant international presence through offices in major cities worldwide.

Why Join Us

At TikTok, inspiring creativity is central to our mission. Our innovative product empowers authentic self-expression, discovery, and connection, made possible by our diverse global teams. We collaboratively create value for our communities, foster creativity, and spread joy daily. We seek to achieve great things with exceptional individuals, approaching our work with curiosity, humility, and a drive for impact in a rapidly expanding tech company. Every challenge is viewed as an opportunity for learning and innovation within a unified team. We are resilient, embracing challenges head-on and fostering an "Always Day 1" mentality to achieve significant breakthroughs for ourselves, the company, and our users. The possibilities are boundless when we grow and create together.

Diversity & Inclusion

TikTok is committed to cultivating an inclusive environment where employees are valued for their unique skills, experiences, and perspectives. Our platform connects people globally, and our workplace mirrors this diversity. Our mission to inspire creativity and bring joy is achieved by celebrating diverse voices and fostering an environment that reflects the many communities we serve. We are passionate about this commitment and hope you share it.