Atanu Das Mahapatra

About

Customer Success and Product Operations professional with 7+ years of experience across SaaS, implementations, technical support, service delivery, and stakeholder management. Experienced in managing 100+ customer accounts and partnering with Product, Engineering, Sales, and Marketing teams to improve adoption, onboarding, and business outcomes.

Experience

• Customer Success Manager
  Konnector.ai (Vyzy Private Limited)
  Nov 2024 – Present
• IT Service Management Consultant / Escalation Manager
  Tata Consultancy Services (TCS)
  Nov 2019 – Dec 2023
• Technical Support Executive
  Teleperformance
  Sep 2018 – Oct 2019
• Customer Service Consultant
  Concentrix
  Aug 2017 – Feb 2018

Education

• Bachelor of Arts (English Honours)
  Rourkela College
  English Honours · 2013 – 2016

Skills

• Business Analysis
• Salesforce
• Jira
• Stakeholder Management
• HubSpot
• Requirements Gathering
• CRM
• Customer Onboarding
• Process Improvement
• Webhooks
• Customer Success Management
• UAT
• Product Operations
• Zapier
• SaaS
• Google Meet
• Loom

🗣️ Languages

• English
• Hindi
• Bengali
• Odia