Assistant Shift Manager - Front Services (Bell & Valet)

About Wynn Al Marjan Island

Slated to open in 2027 in the UAE, Wynn Al Marjan Island is a luxurious beachside resort designed for guests seeking entertainment and relaxation. Nestled less than an hour from Dubai International Airport, this integrated resort will feature 1,530 rooms and suites, 22 dining and lounge venues, a theatre, nightclub, and a five-star spa, set on a scenic island stretching into the Arabian Gulf.

Position Overview

We are looking for an Assistant Shift Manager specializing in Front Services, overseeing Bell and Valet operations within our hotel's front service team.

Key Responsibilities

• Lead and oversee bellmen, doormen, and valet personnel throughout assigned shifts.
• Ensure prompt, courteous handling of guests' luggage, transportation, and valet service needs.
• Coordinate guest arrivals and departures in collaboration with front desk and concierge teams.
• Provide active support during peak hours and VIP arrivals or departures.
• Conduct training and coaching for team members on service excellence, safety standards, and guest interaction protocols.
• Hold shift briefings to prepare the team for the service period.
• Maintain orderliness and cleanliness of entrance and bell desk areas.
• Manage guest queries and service recovery professionally and discreetly.
• Adhere to Forbes Five Star service quality standards consistently.
• Assist in managing inventory such as luggage tags, trolleys, and guest amenities.
• Report any operational challenges or guest feedback promptly to the Front Services Manager.

Candidate Profile

• At least 2 to 3 years experience in bell services or guest arrival operations, preferably with supervisory roles.
• Excellent leadership abilities and communication skills.
• Strong organizational and problem-resolution skills.
• Familiarity with property management software and Microsoft Office applications.
• Fluent in English; knowledge of additional languages is advantageous.
• Professional demeanor with a service-oriented mindset.
• Availability to work shifts including weekends, holidays, and evenings.
• Capable of standing for long durations and physically handling luggage and related items.
• Previous training and experience meeting Forbes Travel Guide service standards are mandatory.

Employment Benefits

This position offers a competitive salary paid in United Arab Emirates Dirhams (AED), along with an excellent leave framework, healthcare benefits, incentive schemes, and additional employee perks. Joining Wynn Al Marjan Island means becoming part of a prestigious global hospitality brand with rewarding career opportunities.