Assistant Store Supervisor

About talabat

talabat is a leading food delivery platform in the MENA region, established in 2004 in Kuwait. Over 17 years, it has expanded to deliver hundreds of millions of food and grocery orders annually across nine countries with a workforce exceeding 3,000 employees. The company partners with over 27,000 brands and nearly 50,000 branches. Its q-commerce initiative, talabat mart, offers rapid grocery deliveries within 30 minutes in several countries, including Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE. talabat also emphasizes social responsibility through its #techforgood initiative, facilitating significant donations to local and international charities focused on food insecurity.

Role Overview

As part of its rapid growth and innovation in grocery delivery via tMart—the region’s first cloud grocery store concept offering hypermarket prices with 30-minute delivery—talabat seeks an Assistant Store Supervisor to support store operations and expansion across multiple countries.

Key Responsibilities

• Manage store operations during assigned shifts, including overseeing staff and managing end-to-end processes such as ordering, inbound receiving, stocking, and order pick-and-pack.
• Collaborate with the Store Supervisor in managing all store activities such as hiring personnel, scheduling shifts, and coordinating maintenance tasks.
• Support stock replenishment by ensuring optimal inventory levels, preventing out-of-stock or overstock situations, and coordinating orders based on forecasts and physical counts.
• Assist in effective inventory management by implementing stock control procedures and conducting stock takes and cycle counts as scheduled.
• Guarantee accurate receipt of inbound stock according to established policies and SOPs during shifts.
• Ensure efficient and precise picking and packing of outbound customer orders per SOP guidelines.
• Monitor fulfillment processes to suggest and implement improvements to enhance efficiency and profitability.
• Help enforce measures to reduce store shrinkage and oversee hygiene, sanitation, security, safety, and service standards, ensuring excellent customer service internally and externally during shifts.
• Communicate any operational issues or challenges with the Store Supervisor and actively propose solutions.

Qualifications and Skills

• Possess 3 to 5 years of relevant experience in supermarket or restaurant environments.
• Adaptable and eager to learn, thriving in dynamic and changing conditions.
• Strong communication abilities and a hands-on approach with various tools.
• Excellent interpersonal and intercultural communication skills.
• Fluency in English is required; proficiency in Arabic is highly advantageous.