Client Services Coordinator

Company Overview

Nadel Australia is part of a close-knit international team specializing in the full lifecycle of branded merchandise, from initial concept through to final delivery. The group combines creative insight with operational skill to provide impactful branded products to diverse clients, focusing on responsiveness, dependability, and attentive client service. Collaboration occurs across functions and locations, offering opportunities to learn from seasoned experts in branded merchandise and marketing.

Role Summary

We seek a Client Services Coordinator who excels in detail orientation, thrives in diverse task environments, and ensures seamless behind-the-scenes operations. This role acts as a liaison between clients, suppliers, and the sales team to guarantee all branded products are delivered accurately and punctually. An organized individual with design awareness who enjoys bringing creative projects to fruition is ideal.

Key Responsibilities

• Assist the sales team by sourcing creative products, preparing quotations, tracking samples, and helping transform ideas into client presentations.
• Maintain close collaboration with production regarding artwork approval, manufacturing, and delivery to ensure efficient workflow.
• Communicate proactively and clearly with clients to provide updates and maintain excellent service quality.
• Liaise with decorators, printers, and suppliers to verify pricing, inventory availability, and shipping timelines.
• Manage administrative tasks including CRM maintenance, order tracking, and ensuring no details are overlooked.
• Support team activities such as new product launches, marketing initiatives, and company events as needed.

Candidate Profile

• Strong organizational abilities enabling effective handling of multiple concurrent projects.
• Excellent interpersonal communication skills appropriate for client and supplier interactions.
• Proficient with technology tools; familiarity with CRM or project management systems is advantageous.
• Detail-oriented with a high standard for accuracy and quality control.
• Proactive, positive attitude suited to a dynamic and creative work environment.
• Experience in promotional products, marketing, print, or event industries is required.

Workplace Culture and Benefits

• Engaged, creative, and supportive team environment where passion for the work is evident.
• Opportunity to engage directly with innovative branded products.
• Flexible, enjoyable workplace balancing professional demands with personal wellbeing; includes snacks.
• Potential for career advancement as the company grows and diversifies.
• Employee discounts on branded merchandise, valuing brand pride and fun.