Closing Coordinator

Team Overview

Established in 2016 as a Zillow Group company, our team specializes in delivering swift, seamless, and secure real estate closings, managing over $20 billion in transactions nationwide. We boast a diverse team comprising experienced title and real estate professionals, alongside innovative product managers, engineers, and data scientists, all united by a dedication to enhancing the closing experience through automation, efficiency, and advanced digital tools.

Role Summary

The Closing Coordinator will be an integral member of the Customer Experience & Closing Team, serving as a vital link in ensuring real estate transactions close smoothly and timely. This role engages extensively with customers and stakeholders, manages closing pipelines, reviews contracts, coordinates with various vendors, and prepares essential closing documents and fees.

Key Responsibilities

• Deliver outstanding customer service via phone, email, and SMS communications with clients, agents, and stakeholders involved in transactions.
• Oversee real estate closing pipelines collaboratively with Closers and operational teams to guarantee punctual closings.
• Analyze purchase contracts from multiple states and enter pertinent data into transaction files.
• Coordinate with third-party vendors to ensure timely procurement and processing of documents and services needed for closings.
• Communicate and collect necessary details from buyers, sellers, agents, and lenders in preparation for closing events.
• Assist in calculating and preparing closing fees, including recording fees and title costs, processing invoices, and preparing payment disbursements.
• Support document preparation for closings, ensuring compliance with client preferences and local legal requirements.
• Collaborate cross-functionally with exam, curative, funding, and post-closing teams to maintain smooth operations.
• Provide feedback on workflow and platform improvements to technical teams responsible for product development and data science.

Candidate Profile

• Demonstrated extensive customer service experience closely related to real estate transactions.
• Proven expertise in title and escrow processes on a national scale.
• Strong customer-focused attitude prioritizing the experience of buyers, sellers, agents, and lenders.
• Technologically adept, comfortable using multiple workflow and communication tools for managing phone calls and emails.
• Skilled at managing competing deadlines and multitasking across various transactions.
• Excellent communicator capable of interacting clearly with both customers and internal teams.
• Detail-oriented with a keen ability to accurately prepare and verify financial and settlement documents.
• Capable of understanding and adhering to diverse county, state, and regulatory requirements.
• Forward-thinking problem solver with a collaborative mindset.
• Enthusiastic about partnering with technical teams for product testing and enhancement feedback.
• Motivated to grow professionally and advance within the closing operations team.

Employment Details

This role is fully remote for U.S.-based employees, allowing residence in any state with some limited exceptions. Compensation includes a competitive base salary plus potential equity awards, which vary based on experience, performance, and location. Salaries meet or exceed the applicable state exempt employee thresholds.

Inclusion & Legal Considerations

We are an equal opportunity employer committed to diversity and inclusiveness, prohibiting discrimination based on numerous attributes including race, religion, gender identity, and veteran status. We accommodate applicants with disabilities and consider qualified candidates with arrest or conviction records per applicable laws.

Additional Notes for Los Angeles County Applicants

Applicants in Los Angeles County should be aware that job duties require safe and respectful cooperation with colleagues, excellence under stress, effective communication, adherence to legal standards, and protection of company interests. The relationship between criminal history and job duties will be considered in employment decisions in compliance with the county's Fair Chance Ordinance.