Customer Care Executive - Technical Chat Support

Role Overview

We are looking for Customer Support Representatives for a technical chat-based process located in Jaipur, specifically Mansarovar. This position suits both freshers seeking to begin their careers in technical support and experienced professionals adept at managing customer queries efficiently through chat.

Key Responsibilities

• Engage with customers via chat in a professional and timely manner.
• Perform troubleshooting for basic technical issues and deliver accurate resolutions.
• Adhere to quality and productivity standards as defined by the process.
• Ensure customer satisfaction through effective first-contact resolution.
• Record customer interactions and comply with internal processes.

Eligibility and Requirements

• Applicants should be graduates or undergraduates.
• Both freshers and experienced candidates are encouraged to apply.
• Strong written communication and typing skills are essential.
• Basic knowledge of technical troubleshooting is advantageous.

Work Schedule

The role involves working rotational shifts, including night shifts, with candidates expected to be flexible to operate in a 24/7 working environment.

Compensation and Benefits

• Monthly salary in the range of ₹20,000 to ₹26,000.
• An excellent platform for freshers to develop skills in technical support and customer service.
• Opportunity for career growth with structured training and progression paths.
• Experience dealing with real-time customer interactions and technical issue resolution.

Additional Information

Applicants must be able to join immediately and be comfortable handling night shifts.