Customer Experience Consultant

About the Role

Rotorua Toyota, part of the reputable Hawkes Bay Toyota Group, invites applications for an enthusiastic, customer-oriented individual to join the Used Vehicle team. This full-time opportunity is based in Rotorua, Bay of Plenty, New Zealand, and offers a dynamic and varied work environment within a busy dealership.

Key Responsibilities

• Guide customers through every step of the vehicle purchase process, from initial enquiries to final delivery.
• Establish meaningful relationships with customers and provide an exceptional buying experience.
• Stay informed about incoming stock and maintain strong product knowledge.
• Follow up on potential leads and proactively generate new sales opportunities.
• Collaborate with the wider dealership team to meet individual and collective sales targets.

Candidate Profile

The ideal candidate thrives in fast-paced settings, enjoys interacting with people, and is driven to achieve results. Key traits include friendliness, approachability, confidence in communication, self-motivation, a positive mindset, eagerness to learn, organizational skills, and the ability to manage competing priorities effectively. Previous sales experience is beneficial but not mandatory; comprehensive training and support will be provided.

Why Join Rotorua Toyota?

• Competitive pay structure with unlimited earning potential.
• Access to ongoing training and professional development through Toyota New Zealand.
• A supportive team environment designed for your success.
• Clear pathways for career advancement across the dealership group.
• Participation in staff recognition programs, social gatherings, and annual awards events.

Additional Requirements

• Possession of a full New Zealand driver's license.
• New Zealand residency is required.

Other Details

• Employment type: Full-time, onsite role.
• Location: Bay of Plenty - Rotorua.
• Application deadline: 21 August 2026.