Customer Support Associate

Overview

Sutherland is a global leader specializing in business and digital transformation, delivering exceptional customer experiences through advanced technologies like AI, automation, and analytics. With a workforce of 40,000 and over 35 years of expertise, Sutherland serves leading brands across various sectors including Healthcare, Banking, Technology, and more. We pride ourselves on innovation with numerous patents and a commitment to agility and integrity.

Role Description

We are seeking enthusiastic fresh graduates to join our international voice process team based in Kochi. This role is ideal for those with strong communication skills eager to start a career in the BPO industry, focusing on delivering exceptional customer service and support.

Key Responsibilities

• Manage inbound and outbound calls with professionalism.
• Address and resolve customer inquiries efficiently and accurately.
• Maintain a positive customer experience throughout interactions.
• Escalate complex issues to relevant departments promptly.
• Document customer interactions thoroughly and update CRM systems.
• Work collaboratively with internal teams for swift resolutions.
• Achieve targets related to quality, productivity, and customer satisfaction.

Eligibility and Requirements

• Fresh graduates only.
• Fluent written and spoken English communication skills.
• Readiness to work night shifts.
• Ability to work onsite at the Kochi office.
• Strong interpersonal abilities, problem-solving aptitude, and customer service orientation.

Benefits and Work Conditions

• Five-day working week.
• Two rotational weekly holidays.
• Cab facility available for night shift employees.
• Opportunity to develop a career in an international customer support setting.

Additional Information

Completion of mandatory registration is required for consideration in the recruitment process. Candidates must register before proceeding with further hiring stages.